Last updated on August 20th, 2019 at 09:58 am

Medical receptionist takes care of greeting and scheduling visitors, calling patients to remind them of their appointments, answering and routing phone calls, billing the customers, and keeping the reception organized.

In this article we will look at some questions they may ask you in an interview, and explain how you can succeed. Let’s start!

 

Good relationship with the physicians is crucial

Try to create a good relationship with your interviewer. In many cases, the doctor you’d work with will lead an interview. Ensure them (with all you say and do) that it is a pleasure to talk to you, to work with you, and that they can trust you with the job.

  • Show respect and recognition. Doctors like to be respected–exception just proves the rule. Try to compliment them for something (for their practice, nice office, their reputation, anything else that catches your eye).
  • Smile. Many job seekers forget their smiles at home when they go to the interview. You should avoid making the same mistake (check our article on body language in an interview for more information). Smile, keep an eye contact with the interviewers, and try to speak openly about your life and professional career.
  • Show motivation. Some job applicants consider job of a receptionist their last option, applying because they can not get any better position. Even if you find yourself in the same boat, you should do your best to not make it obvious in an interview.
  • Speak with enthusiasm about your new job, the future, the particular clinic or medical practice where you apply. Show them that you want the job, and are actually looking forward to start working as a medical receptionist.

Three people at a reception in hospital. We can see a doctor, a nurse, and a medical receptionist.

Common interview questions and how to answer them

Why did you apply for this job?

Tell them that you enjoy doing what receptionists typically do. Praise them, pointing out a good reputation of their medical practice. Tell them that you like to work with the successful–and that you consider them successful people. Mention that you have everything it takes to be a great receptionist.

Try to convince them that you really want the job, and not only need one.

 

Talk of two people in an interview, the older physician and a younger job applicant for a receptionist position Why do you think you can be a good medical receptionist?

Highlight your communication skills. Tell them that people enjoy talking to you, that you are a good listener. You can talk about your ability to organize the office, and to handle multitasking.

Did you have a receptionist job before? Tell them that you were good in your past job, that the guests enjoyed the interactions they had with you. Your experience can speak for itself…

 

Tell us something more about your experience

Try to speak nicely about your past experience. Tell them why you left your last job, and ensure them that the reason was not your lack of skill or inability to handle the working duties.

If it is your fist job application, or if you are coming from a different field altogether, ensure them that you know what is expected from a good receptionist, and feel ready to handle the job from day one.

 

Special Tip: If you want to see multiple brilliant answers to 25 most common interview questions for medical receptionists, have a look at a new eBook I wrote for you, the Medical Receptionist Interview Guide. You will find some great answers directly on the eBook page, so it makes sense to check it out even if you do not want to purchase anything. Thank you!

 

What are your strengths and weaknesses?

Communication skills, organization skills, understanding for the functioning of reception and medical practice. Your strengths should be relevant to the job.

On the other hand, you should mention weaknesses that are not central for the job, or not important at all. Receptionist doesn’t have to possess leadership skills. They do not have to excel in managing other people, or handling advanced computer programs.

And if you go with a weakness that is somehow important for the job (even slightly important), be sure to tell them how you try to improve on your weakness.

 

This is a routine job. How do you plan to motivate yourself?

The key is to ensure them that you do not mind routine work. You can even say that you do not consider the job routine, since every patient is different, and even the same people come to the office in a different frame of mind each time.

You can also say that you had routine jobs in the past, and did not struggle with motivation. Most jobs are routine, and each of us struggles with motivation sometimes. But if you know why you go to work, and if you see a meaningful purpose in your job, it should be easy for you to avoid a serious crisis of motivation.

 

What are you goals in five years time?

job applicant waiting for her chance. Holding their resume tight in hands, repeating the answers to the most common questionsMedical receptionists can get a raise, but typically there aren’t any career growth options for them…. Tell your interviewers that you will be happy to have this job in five years time. Alternatively you can say that you prefer to live in a present, and do not think much about your future jobs.

After all, nobody knows what tomorrow will bring.

I may be dead in five years time, and the same is true for you, and for the person who interviews you for the job.

It’s not sad–it’s just how it is…

While it is a good idea to tell them that they can count with you in a long run, you do not have to stick to your promise. Nobody will blame you, if you leave their practice after a year, or even after a month. Job hopping is a reality of today’s employment market, and all of us have to count with the possibility of seeing our best employees leaving…

 

Describe a conflict you had with one of your colleagues.

Most likely you will experience some conflicts in the job. Some patients will try to argue with you. While describing a conflict you had in the past (with a colleague, with a guest, with your boss), try to point out that you tried your best to avoid the conflict, and once it happened, you tired to settle it quickly.

It is also good to emphasize that you understand that conflict situation belong to every workplace, and try not to take them personally. Conflicts should not affect you negatively in your job.

 

Do you have any questions?

A good job interview is a dialogue, and you should always ask them some questions. For example, you can ask about the patients they have, abut the computer software they use for scheduling appointments, about their business hours, about the traffic connection to the place, the next step of the hiring process, etc.

Asking questions shows that you care, want to know more, and are interested in the job after everything that has been said and done in the interview.

 

More interview questions

  • How would you handle an angry customer?
  • What are your expectations on doctors and other staff at this healthcare facility?
  • How do you imagine a typical day in work?
  • Can you work with MS Office? What other computer programs are you familiar with?
  • Imagine the following situation: Two patients come to an office, both of them having an appointment at 9am. You realize that you made a mistake and scheduled both of them at the same hour. What will you do?
  • What are your salary expectations?
  • …………….

 

Great answers to all tough questions

Do you struggle to come up with brilliant answers to the questions from this article, even after you’ve read my advice?

Well, you are not alone. But you can learn how to answer all questions, just in few hours from now…

Since I received several requests for interview coaching for this position, and since the product we referred to before wasn’t the best fit for medical receptionist interview, I decided to write a new eBook, called Medical Receptionist Interview Guide. This one is specific for your job, and you’ll find inside everything you need to know to succeed in your interview.

Check the eBook page for samples and see for yourself how it can help you ace your interview…

Thank you, and good luck!

Matthew

 

Alternatively, you can continue your preparation with InterviewPenguin.com, reading one of the following articles:

  • Follow-up letter after the interview – Advice on how to write a good letter (or email), with sample letters attached. Understand the most important sections on your letter, and make a final push towards a coveted job contract.
  • Interview attire special tips – Some interview attire tips for the brave, and for people who like to experiment. Every details counts. Learn how to dress for your interview.
  • Body language in an interview – What do your gestures and movements say about you? Can we control our non-verbal communication?
Matthew Chulaw

Matthew Chulaw

Matthew has been working in international recruitment since 2008. He helps job seekers from all walks of life to pursue their career goals, and to prepare for their interviews. He is the founder of InterviewPenguin.com website.
Matthew Chulaw

Latest posts by Matthew Chulaw (see all)