Last updated on October 2nd, 2020 at 07:24 am

A flight attendant stands in front of the passengers and explains the safety regulations. The plane is not packed. We can see the attendent from behind. Traveling the world, working with young, intelligent and good-looking people, and helping the passengers to safely reach their destination. 

Flight attendant looks like a wonderful job, especially for people who have never worked in the skies.

Let’s have a look at the interview process for this interesting position, and what you should do to succeed, and to secure your place on board, without having to pay for a flight ticket.

We can start with the questions you will face.

  • Tell us something about yourself. Go with a short answer. Keep eye contact. Remember that they watch how you talk, how you smile, etc. They try to imagine whether it would be a pleasure to talk to you onboard. How you speak and conduct yourself is actually more important than what you say–at least at this point of your interview. Nevertheless, you should speak about relevant things, such as your passion for aviation industry, your customer service experience, your language skills, etc.
  • Have you ever flown with an aircraft before? How did you feel about the cabin crew and their work? Try to stay positive. Talk about your experience with a good service. Mention that the experience of a passenger helped you to understand the job of a flight attendant, at least to some extent. You can even say that your experience motivated you to apply for the job with them.
  • What do you think are the main duties of the flight attendants on the short distance and long distance flight? You can summarize your answer in a single sentence. Comfort and safety of the passengers from the moment they enter the aircraft until the moment they leave the plane, is the main duty of the stewards. Or, you can say that the goal is to make their flight an unforgettable experience, in good means, of course. Alternatively you can list the duties, such as giving instructions on passengers’ safety, distributing meals, etc.People are nervous, waiting for the start of their job interview
  • What do you think characterize a great flight attendant nowadays? In my opinion, the qualities of a great FA haven’t changed much in the last fifty years. Staying nice and attentive to passengers’ needs throughout the flight, and ready to handle every situation that can occur on board, characterizes a great steward.

 

  • How many languages do you speak on an intermediate level, or better? In many interviews you will have to pass a written language exam, so it is better to not exaggerate about your language skills.  But you can always say that you work on your language skills, reading books, taking language lessons, etc, or at least that you want to learn languages.
  • How do you imagine a typical day of a cabin crew member? This varies from one airline to another. Search forums or the website of the company to find more about the daily routine of an FA. How many hours per day do they fly? Where do they sleep? What are the shift patterns? In any case, tell them that you are ready to work hard, and do not expect an easy ride in work.
  • What do you consider the most difficult thing about this job? You can say that dealing with irate or undisciplined passengers is the toughest aspect, or perhaps smiling and showing positive emotions while you experience a difficult period in your personal life (which happens to everyone).
  • What caught your eye exactly on our job offer, our airline? This is your chance to praise them for their good service. Every airline has some competitive advantage–if they did not have one, they would be out of business. You can point out the list of their destinations, their vision, corporate values, the way the flight attendants work, their history and reputation, the recognition of their brand, anything… The key is to show them that you did your homework, and that you have a good reason to apply with them.

 

  • Why do you believe you can be a good flight attendant? Show some confidence in your skills. Tell them that people enjoy talking to you, that you have good understanding of the job, that you know what is expected from you. You can also list your strengths that are relevant for the job.
  • Do you prefer to work in a team, or alone? Everything that happens on board is a teamwork. You should stress that you like to work in a team. The only exception is if you apply for a job with an airline company that operates small aircraft, and has only one flight attendant on board of every plane. If this is the case, you should say that you enjoy working alone, and can handle your tasks without supervision or intervention of another person.
  • Do you have any preference when it comes to flight destinations? Everyone has some dream destinations, but you should keep your expectations low–at least in an interview. Once you establish yourself in the job and prove your skills, you will have a chance to choose the places to fly to. Anyway, you can say, at least vaguely, that you prefer this or that city, but stress that you’d not mind flying elsewhere.

 

Behavioral & situational questions – testing your attitude

  • How would you handle the situation when two passengers were arguing and disturbing the rest of the travelers?
  • A nice lady interviews informaly for a position of a flight attendant. We can see her talking to a recruiter, both of them wear business outfit in cream colorHow would you react if there was a passenger on the flight who claimed to be extremely sick and demanded an emergency landing?
  • How would you choose the right people to sit next to the emergency exits?
  • How would you ensure the maximal possible customer satisfaction in your daily job?
  • Imagine that one of your colleagues got sick unexpectedly. You have to take their shift, after a week that has been physically and mentally demanding on you. What would you do?
  • What do you consider the biggest mistake you have ever made when dealing with other people?
  • Describe a time when you felt pressure in work.

Special tip: I know that the questions are not easy. But most airlines have to conduct interviews in this manner, since they receive hundreds of job applications and want to choose only the best candidates.

If you are not sure how you’d answer these questions in your interview, have a look at the new eBook I wrote for you, Get Onboard.

Multiple brilliant answers to thirty difficult flight attendant interview questions (including behavioral questions), and winning interview strategies will help you a lot to make the best possible impression and land the job. Thank you you for checking it out.

And if you are looking for a more robust interview preparation package for flight attendants, check out the package of dozens of test for Flight Attendants (covering Written Communication, Vocabulary, Interpersonal Skills, Interview Preparation, Personality Profiling, Math, and other areas)…

 

Your charisma matters a lot–more than your education

You should have excellent communication skills, you should look good (this doesn’t apply with low-cost airlines), and have at least some charisma. It would be tough to become a cabin crew member if you lacked any of these.

The good news is, however, that you do not need any higher education, or previous working experience, to be considered for the job of a flight attendant. Airlines have excellent training programs. If they hire you, they will teach you everything you need to know to become an excellent steward.

And believe me, there’s a lot to learn, because you’d take care of many things that passengers have no clue about. They just cannot notice from the comfort (or discomfort) of their seats.

Having said that, your success (or failure) in an interview depends mostly on the quality of your interview answers, and whether you can convince the hiring managers that you have the right personality for this job.

 

Conclusion: right attitude, motivation, good answers

Job interview - we can see couple of interviewers in blue shirts, and a job applicant in white shirt. She sits with her back turned to usJob of a flight attendant is all about people. Do the others feel good with you? Do they feel safe? Are you attentive to their needs? Is talking to you a pleasure, or a pain?

Safety and happiness of a passenger is my first priority” should be your interview “mantra”.

When you struggle to find a good answer to any question, remember it. And if you still need help, after everything you’ve read on this page, check the “Get Onboard” eBook, or the test package for Flight Attendants from our partner. Thank you, I wish you good luck!

Matthew

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Matthew Chulaw
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