Dear future flight attendant,
I will keep this page short and to the point. Here’s what I have for you today:
In the book you will find multiple great answers to each of the following questions:
- Have you ever flown with an aircraft before? How did you feel about the flight attendants and their work?
- What do you consider the most difficult aspect of this job?
- What caught your eye on our job offer, our airline?
- What are your weaknesses as a flight attendant?
- Describe a situation when you went above and beyond with your service (for the customer, for the colleague).
- How would you handle the situation when two passengers were arguing and disturbing the rest of the travelers?
- How would you react if there was a passenger on the flight who claimed to be extremely sick and demanded an emergency landing?
- How would you choose the right people to sit next to the emergency exits?
- Imagine that one of your colleagues got sick unexpectedly. You have to take their shift, after a week that has been physically and mentally demanding on you. What would you do?
- Describe the biggest failure of your (professional) career.
- … and 20 other tough questions you will likely face in your flight attendant interview.
* We added 5 tough behavioral questions to the 2020 edition of the book. Earlier version had 25 questions only.
Check the sample to see how this book can help you:
Sample from the eBook
Question: Why do you believe you can be a good flight attendant?
Hint: Try to show some confidence in your skills. Tell the interviewers that people enjoy talking to you, that you have good understanding of the job, that you know what is expected from an excellent flight attendant. If you have some working experience in customer service, you can relate to the positive experience customers had with you in your job.
– My friends consider me a good listener, they say I am attentive to their needs and feelings. I am also an organized person, and I can follow the rules. These things make me believe that I can become a good flight attendant, of course after the training period.
– I’ve worked in a retail store before, helping customers with their choice of new clothes. I always managed to make a good connection with the customers, and they actually posted great reviews online, praising people from the store. It feels good to help someone, I love that feeling. In my opinion it is the right attitude to have if one wants to do a good job as a cabin crew member.
– I have watched a lot of interviews with flight attendants, and also experienced their work first hand, often traveling with various airlines. From all I have seen and heard, I believe I have what it takes to become a good flight attendant. I feel ready for the nice things, and also for the difficult things this job brings to our life. More than anything else, it is my dream job.
Question: How would you handle the situation when two passengers were arguing and disturbing the rest of the travelers?
Hint: This is a two-level question, and a tough one. In a good answer you should address both levels.
The first level relates to the passengers in questions—the two who were arguing. You should show the interviewers that you would try to be courteous to them, and definitely start with polite remark about their behavior, telling them politely that they were disturbing the rest of the passengers, and asking them to be quiet, to stop arguing.
If polite request didn’t work (and here we come to the second level—the well being of everyone onboard, and safety of the flight), you should say that you would be very strict, and even threaten them with a hefty fine they’d have to pay once the flight landed. (The rules for such fines differ from one country to another. For example in the UK a passenger can be fined up to 5,000 GBP, and even go to prison, for being disruptive on the flight. Referring to such penalties definitely quiets most disruptive passengers)…
– We definitely have to count with such a situation onboard, and I wouldn’t ignore their behavior. My first step would be politely reminding them to stay quiet, to not disrupt the comfort of other passengers. If they did not respond to my initial request, however, I’d proceed in explaining the fine they’d have to pay unless they end their argument immediately. We have to think about the well-being of all passengers, and we can’t tolerate someone arguing loudly onboard, even if it goes about a VIP.
– I would do my best to stop the argument immediately. I would politely warn them, reminding them about the possible consequences of their behavior. Another option is to simply ask one of them to change their seats, politely explaining the reason. In this way we would separate the conflicting couple, and the conflict would end. Of course this option isn’t always available to the crew members (all seats are occupied, or we are in a turbulence and people can’t leave their seats), so we should always have also a plan B…
End of the sample
These were just two questions. You will find 30 in the 2020 edition of the eBook, including personal, behavioral, and technical questions. But that’s not all.
To ensure you will get the job, I included in the book six principles you need to understand before you can ace this interview.
Without talking too much about them, let me show you another sample from the book:
Sample no. 2
Principle no. 3: Show your willingness (or even your eagerness) to learn, and adapt
One of the biggest mistakes you could do in this interview would be claiming that you were ready to start the job, without any training.
As I already mentioned, airline companies have their training programs, and strict policies.
They are not looking for candidates who are ready to start immediately, for creative people who always have their own way of doing things. These are the worst candidates for them.
On the contrary, they try to hire people with the right personality for the job, preferably with little previous experience in the field.
They are looking for people they can train, for people who will work according to their books.
This can be you, and it doesn’t matter if you’ve just graduated, or if you’ve worked in the clouds for the past ten years. The key is to show your willingness to learn, and follow their way of doing things……….
End of the sample
So that’s it. I do not want to waste your time with lengthy sales pages, fake reviews, and imaginary discounts, just like other interview coaches do on their websites.
You have read the samples, you know what the eBook is about, and surely you can tell whether it will help you, or not.
I sincerely believe it will help you in your flight attendant interview. And you can read it easily in two hours, it’s 10,000 words. Only things that truly matter, no secondary content.
Plus, of course, like with everything else we sell here on InterviewPenguin.com, you have a risk free sixty days money back guarantee. If you don’t like this eBook for any reason, or no reason at all, just let me know (email me at matthew[at]interviewpenguin[dot]com) within 60 days and I will give you a full refund.
- Brilliant answers to thirty difficult questions you may get in your flight attendant interview (earlier edition of the book included only 25 questions).
- Several sample answers to each question, including answers for people without previous working experience.
- Six principles of acing the flight attendant interview, things you simply need to know to make the right impression on the interviewers.
- Instant download, .PDF format (you can read it on any device (mobile, kindle, PC), and you can easily print it).
- Secure and simple checkout with PayPal, you can pay with your credit/debit card, or with your PayPal account.
- Price: $21.77, one time payment, 60 days risk free money back guarantee.
- No hidden fees, no upsell, no crappy bonuses. Just one eBook that includes everything you need to know to get this job.
- Click the checkout button below to proceed to the payment.
(After the payment you will be directed back to our website, to a protected page, to download your eBook. You will also receive a download link and instructions to your email, just to ensure that you will get the book without waiting, even if the redirect fails.)
(If you can not see an option to pay with your credit/debit card once you click the check out button, click on “Create an account with PayPal”. You will then see an option to pay with your card (as a PayPal guest), without a need to register an account with PayPal.)
That’s it. Thank you for supporting Interview Penguin, and I wish you good luck in your interview! Remember that with most airlines, you have only one chance in the interviews. Do not let it slip between your fingers…
Matthew Chulaw, your personal interview coach
P.S. If you have any questions, just send me a message to matthew[at]interviewpenguin[dot]com. Unless flying somewhere, I typically answer all emails within 6 hours. Thank you!