Can you tell us something about yourself?
Easy start. What exactly you say doesn’t matter as much as how you say it. Of course unless you say that you are into drugs or something similar…
Try to talk with enthusiasm. Articulate clearly, and focus on things that matter to you in life–be it family, school, work, whatever. They should get an impression that you enjoy being in this interview, and do not apply only because you need some job to survive, or money to pay bills.
It’s fine saying that you like pizza or enjoy driving (if you apply for a delivery driver position with Domino’s), and you should definitely mention any relevant working experience.
Your non-verbal communication is also important. Keep an eye contact with your interviewer, nod your head when they say something, and try to smile.
Why do you want to work for Domino’s?
Making pizza for a franchise isn’t really a dream job of anyone. The same is true about driving around the city, delivering pizza to people who won’t even tip you. But you should at least try to convince them that you want the job, and not only need one.
Try to show some positive associations to the brand of Domino’s Pizza. You can talk about some of their corporate values, saying that they resonate with you. For example, “treat people like you’d like to be treated”, “produce the best for less”, or “never stop learning”.
If this isn’t your cup of coffee, you can simply say that you enjoy your customer experience at Domino’s, they make a great pizza for a bargain, and you like them more than other fast food restaurants & chains. As long as they get an impression that they are your first choice (at least at this stage of your professional career), they will be happy with your answer.
Why do you want this job and not another one?
Probably you do not care, or you’d opt for a managerial role with Domino’s, but cannot get it at the moment. The second one is fine to mention, because the company is famous for promoting from within.
Everyone has to start in the kitchen or behind the cash desk or driving. If you work hard, however, show organizational and communication skills and stay with the company for a year or two, they will typically promote you. So it’s fine saying that you consider this position a start, and hope to maybe manage one of their restaurants one day. Nothing wrong with that ambition.
Another alternative is matching your skills with the job. For example, you enjoy driving. You know the city better than your backyard, and are skilled in planning your routes. Hence a delivery driver seems like the right choice for you.
Another example. You always enjoyed messing around the kitchen, and love the smell of freshly made pizza. You can work fast, and cut a tomato to nice rounds within seconds. Hence you want to work as a cook–it simply matches your skills better than other positions with Domino’s.
What is your availability?
Many employees of Domino’s Pizza are high school or college students. That’s what you’d expect anyway, considering the wages… If it’s also your case, you should prepare a clear schedule for each day of the week, describing when exactly you can work.
It’s also good to show some flexibility and commitment. You can and perhaps should put your school before the job, but your hobbies, or evenings out with friends, should not get the priority.
I mean, it’s fine saying that you cannot work this or that hour because you have a lecture, or have to study. But saying that you prefer not working on Friday evening because you enjoy getting wasted each Friday won’t take you far in this interview…
Are you currently working any other job?
This one is a bit tricky, but you should be honest. And you should have a reason ready why you want to quit your other job, and work for Domino’s, or an explanation how you plan to manage both occupations.
One thing to remember here: Do not claim low wages or heavy workload as a reason why you want to change your job. Because they will pay you minimum wage (or close to it) at Domino’s, and the workload is as heavy as anywhere else, in these types of restaurant/fast food jobs.
Sure, sometimes you will see one person working and others chatting, or playing with their smartphones. But be sure that’s not the case in the busy hours, and many Domino’s restaurants are actually understaffed. Hence you should expect a heavy workload…
What would you do if a customer refused to pay?
Domino’s is no Michelin restaurant. Your customers won’t be nicely dressed gentlemen with expensive lovers, wearing a tuxedo and Rolex watch for $15K. Well, some of them may venture to Domino’s but in most cases you’ll deal with everyday folks.
Some people will be nice, but some will be rude, and some will refuse to pay–for example when they’ve been waiting too long (in their opinion), or when the cook put too much chili on their pizza.
Ensure the hiring manager that you won’t take any heroic action. You will call a security guard (if there’s one) or contact police if a customer refuses to pay. As simple as that.
You can suggest asking them some questions, trying to understand what went wrong, just to make sure similar situations won’t repeat daily. But it is also true that some customers do not pay simply because they do not want to pay, and in such cases you cannot do much about it, except of calling a law enforcement officer.
What is your driving experience?
You’ll get this question when applying for a delivery driver job. Try to be clear. Name all types of motor vehicles you have experience with, number of miles you covered, and type of terrain/places you’ve been driving to. It’s always good mentioning high traffic, suburbs, and city center, since you’ve been doing most of your rides in such locations.
If you had an accident before, you do not necessarily have to admit it. But if it wasn’t something substantial you can reveal it. Just ensure them that you learned your lesson. Maybe you had been driving like a Fittipaldi until you had an accident, not respecting the traffic lights and rules. Since then, however, you respect the speed limits and every other rule, driving fast but but safely.
An order comes for $7.67 and the customer pays with a twenty dollar bill. What is the change?
The most important thing is to react promptly. It should not take you more than five seconds to come up with an answer. You can even explain the bills and coins you will give them back–ideally the minimum number of coins.
Ensure the interviewers that you have never struggled with elementary math, and won’t make some silly mistakes. You can even say that you will carry a small calculator with you (for example when delivering pizza), just to make sure you will give them back the right amount.
How would you deal with an angry customer?
Let’s face the reality: Many people go to eat pizza when they are drunk, or high. And people can get angry for any reason, or even for no reason at all. It would be naive to think that everyone will come to the restaurant smiling, being nice to you and to everyone else in the place.
However, an angry customer is also a customer. Ensure the manager that unless they threaten or bother someone else in the place with their behavior, you will simply serve them, just like you’d do with any other customer. You will try to stay courteous and smile, though deep down you’d like to jump to the other site of the counter and punch them in the face…
You can also add that you count with experiencing this type of customer behavior, and it won’t have any significant impact on you. Getting over it quickly, you’ll be ready to take care of the next order. You can check 7 sample answers to this one for some inspiration: Tell us about a time when you had to deal with a difficult customer.
You see a colleague stealing some change from the cash drawer. How will you react?
Teamwork and friendships play an important role in Domino’s company culture. But everything has its limits. Ensure the hiring managers that you won’t tolerate any stealing, be it a single dollar.
You will report the colleague to the manager immediately, and it doesn’t matter whether you are best of friends or you cannot stand them sitting next to you.
Of course in reality you may do something different. Perhaps you’d talk to them, saying it’s not right to steal. After giving them your lecture, you’d ask them to return the money, and you would not report the incident.
Or you will simply observe them, and if they get away with it, repeatedly, you’ll start considering doing the same thing… While interviewing for a job, however, you should tell them what they want to hear. In this case it’s that you’d report the colleague immediately…
May also help you succeed in your Domino’s Pizza interview:
- How to dress for an interview – No idea what clothes you should put on? Read our simple guide and get rid of any doubts.
- Guide on overcoming interview nerves – 4 strategies that will help you conquer the demons in your mind and interview calm & collected.
- Pizza Hut interview questions.
- Pizza Maker interview questions.