If you like helping people in need, see a meaningful purpose in social work, and have some courage, Case Manager will be a great job for you. In this article we will look at some questions you may face in your interview, and how you should answer each of them.

Keep in mind that your non-verbal communication is as equally important as your interview answers. This job is not easy, and unless the interviewers see your honest motivation and enthusiasm for the position, they will not hire you. Let’s have a look at the questions!

 

Why do you want to work as a Case Manager?

You can say that you believe to have the skills that are essential for an excellent case manager (empathy, communication skills, ability to solve conflict, planning and organization skills), and see a meaningful purpose in this work.

Alternatively you can narrate a story (can be your personal story) of a difficult situation someone experienced, and a vital role a Case Manager played in helping them overcome the situation, and how this experience motivated you to purse the career. You can also refer to your previous working experience or education (if relevant).

Social worker talks to a client in his office

How do you imagine a typical day in work?

Case managers work in all kinds of institutions, and obviously your day in a community hospital will differ from your day in youth detention center.

In all cases, however, you should show proactive approach to work. Say that you will actively seek opportunities to help your clients, that you will make regular contact with them, and won’t just wait until someone knocks on your door.

You can say that you will devote most of your time to meetings (and suggest that you do not mind making home visits), or phone calls, while trying to arrange things for your clients. You can also say that you plan to divide a part of each day to administrative work (which belongs to this profession, and we can not avoid it).

 

Why do you want to work with our target group (seniors, children, disabled, prisoners, recovering addicts, immigrants, etc)?

Here you have a few options. One is saying that you feel really close to that particular group of people (either you had a case in your own family, or you simply feel for them), and believe that you have what it takes to work with them, and help them overcome their problems.

You can also refer to your experience with the particular target group, which can be from both personal and professional life, and explain how it prepared you to work with this group.

In a case that you have no experience, or can’t narrate any relevant situation from the past, you can simply say that you like the job description, that you did some research about the particular group of people, and believe you can do the job.

 

How would you build trust with your clients?

Building trust is one of the toughest, and most important tasks of a Case Manager.

In my experience, humility, honest interest in their problems and needs, friendly attitude and willingness to step out of your office and make home visits help with trust building.

You can also say that you plan to advocate for your clients, and that once they see that you really try to help them (and not merely do the job as a a formality), they will trust you.

In reality, it is not possible to win trust of each and every client. You will build great relationship with some, and fail to build any relationship with other. This is a part of the job, and you should count with it.

It is your attitude that matters the most in an interview–and you should show the right attitude. Whether you will succeed or not in your practice is another thing…

Case manager leads a group meeting with some young clients, all female

Describe a time when you struggled to communicate something to someone (your client, member of a care team). How did you manage to get your message over?

They will try to assess your communication skills in the entire interview, watching your language, listening skills, whether you talk to the point, etc.

In this case, however, you should show that you do not mind stepping out of your comfort zone and changing your language, to ensure that the client understood you. Describe a situation from the past, when you used presentation, demonstration, or other way of explaining your message to someone who did not understand your initial words.

You can also say that you are very patient when it comes to communication, and do not mind repeating the same information several times, until you are sure that they understood the meaning of your message correctly.

 

How do you work with your clients to evaluate the care they received from other professionals (in a hospital, from a psychiatrist, etc)?

You can emphasize the crucial role of feedback in your work. Say that you will always ask both the client and the care provider, to get a complex idea of the situation.

You can also say that you plan to set goals with each client, and results they try to achieve with other medical/social work professionals, and will evaluate the progress their made in achieving these goals, after each period of care they received from other professionals.

 

What do you consider the toughest aspect of this job?

You should see the job realistically–unless you want to burn out quickly, and quit after few months.

Work of a case manager is often stressful and difficult. The clients may not cooperate, you may not achieve any results with them, and some people may even blame you (as a a part of the government apparatus) for their personal problems.

The best Case Managers are not results driven. They focus on their efforts. They try their very best in work, day in day out, but they do not care much about the final outcome–because they realize that the final outcome, and what will eventually happen withe the particular client, is beyond their control.

You can say that experiencing disappointment is tough, or rejection, or that it is tough to forget the problems of your job in your personal life. But ensure the interviewers that you count with all of that, and are ready for both the good and the bad things which this job will bring to your life.

hand shake of two people in very casual clothes

Describe a conflict you had with one of your clients/patients.

The attitude you present in your answer is more important than the conflict situation which you will narrate. Regardless of the situation you will describe, try to put emphasis on the fact that you tried your best to see the perspective of the client, to see the situation in their eyes.

You should speak about the conflict in a calm voice. Conflict situations belong to this job, but the key is to not let them ruin your relationship with the client.

Good case manager can admit making a mistake, and they do not mind letting the client “win” the agreement. They do all of this while trying to achieve the goals they set with the client. They always see the bigger picture…

 

Other questions they may ask you in your case manager interview

  • What do you want to accomplish as a Case Manager in our institution?
  • Describe a time when you had to deal with an angry or upset client.
  • Describe a time when you struggled with motivation in job. How did you overcome the crisis?
  • Describe a time when you demonstrated cultural sensitivity.
  • How do you feel about making home visits?
  • How would you get closer to the target group?
  • Why should we hire you?

 

Final Thoughts

Typically you won’t compete with many people for a Case Manager job–maybe two or three other candidates. This interview is not difficult, and you won’t face any technical questions.

What matters the most is whether you can convince the interviewers of your honest interest to have the job, to help their target group of clients, and of your right attitude to people, colleagues, your job and life in general.

When you manage to do, they will hire you. I wish you good luck!

 

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Matthew Chulaw

Matthew has been working in international recruitment since 2008. He helps job seekers from all walks of life to pursue their career goals, and to prepare for their interviews. He is the founder of InterviewPenguin.com website.
Matthew Chulaw

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