Last updated on July 31st, 2018 at 03:13 pm

An interviewer ask a job candidate some behavioral questions. She looks rather tired, but he is in a good mood. We can see a big table in the room, and both persons sit at the table. In a behavioral interview, the HR managers will ask you about various work-related situations, such as a situation when you experienced pressure in work, one when you had a conflict with one of your colleagues, a time when you achieved a goal, or actually failed to achieve one, etc.

The logic of the behavioral interview is the following: if you approached a certain situation in a certain way in the past, you will likely approach it in a similar way in the future.

And because science has proved several times that we follow certain way of acting, and certain formulas of thinking throughout our entire adult life (most of these formulas of thinking we have developed in our early childhood), behavioral interviewing certainly makes sense, and can provide some insights into the “mind and soul” of each job applicant.

 

People change. But not much…

Pair of interviewers, male and female. They both look surprised with the answers of the job candidate, who we can not see on the picture. Needless to say, people can change, and they actually do change, but more often than not the way you acted in the past tells a lot about the way you will act in the future, if you happen to experience the same situations and scenarios in the workplace…

Summarized and underlined, behavioral questions belong to the most popular questions the interviewers use, especially in Europe and in the United States. Unless you apply for a very simple job (think waiter, lifeguard, stocker in a small retail store, nanny), you will have to deal with at least some of these questions in your interview, and this is true even if you apply for your first job, and have no previous working experience.

 

Most common questions they ask in the behavioral interview

We have analyzed the fifteen most common questions. Bear in mind that when we talk about behavioral interview, the position you apply for does not matter much.

a simple illustration of a job interview. We can see a man and a woman sitting on the opposite sides of a table. Glass of water and telephone stand on the desk.Laborers, white collars, blue collars, directors – they all experience pressure, meetings, conflicts, successes and failures in the workplace. Therefore the behavioral questions does not differ much from one interview to another.

Below you will find a short analysis of ten of these questions. Check our Interview Success Package if you’d like to see an in-detail analysis of all fifteen questions, and multiple brilliant answers to each question, for both people with and without previous working experience.

See the questions and short analysis of each question below.

 

Describe a situation when you reached a goal and tell us how you achieved it.

Goals help us to feel motivated. It is easier to prepare a “to-do list”, and to understand the importance of each task on our list, if we have goals that we try to achieve in work.

Interviewers try to understand if you set goals for yourself (each responsible employee has some goals). What is more, your answer to the second part of the question (how you achieved the goal) helps them to understand your methodology of work, and your attitude to work.

You should clearly define the goal you set, how it related to the goals of your employer, and the steps you took to achieve the goal. You can also say what it meant for you, and how did achieving the goal help your employer…

 

Describe a situation when you went above and beyond with your service (for the customer, for the colleague)

Three people at the table, two lead the interview and one answers their questions. We can not see their faces, but the gestures they make with hands betray a lot of information. Are you an average employee who just takes care of their duties? Or are you an exceptional one, who strives to go above and beyond for their colleagues and customers?

Companies try to hire people who do not mind going above and beyond with their service, to help their employer to stand out from the competition.

Your tone of voice is important when answering this question. You should speak with enthusiasm about the situation when you did something extraordinary for the customer, or for your colleague…

Note: Check our Interview Success Package to see multiple brilliant answers to all common behavioral interview questions, and to learn how to impress your interviewers.

 

Describe a situation when you were under pressure in work.

Interviewers want to hear how you reacted to the pressure, if you managed to prioritize your tasks, and how did the pressure you felt affected you in your daily job. You will most likely face stressful situations and deadlines in your new job, so they want to see if you are ready to face these challenges.

Ensure them that you understand the job description, and that you count with experiencing pressure...

 

Describe a situation when you had to motivate someone in work.

Everyone lacks motivation sometimes. Great employees can not only find an inner motivation, but they can also help the others, their colleagues, to find the motivation and to see that it makes sense to work hard and to try their best every day.

The HR managers try to understand your attitude—if you, out of your free will, try to help your colleagues with their motivation. Your answer also helps them to understand if you have some leadership skills, and if you can find some creative ways of motivating people (offering a raise, or an extra compensation, is not creative)…

 

Describe a time when you had to deal with an angry or upset client.

Lady struggles with answering bahavioral questions in an interview. the strange look at her face indicates some confusion. Overwhelmed with their personal problems, people are often aggressive, angry, sad, or irate when they do their shopping, eat in a restaurant, talk to a sales rep on the phone.

Interviewers try to understand if you count with the behavior, if you know that the client is always right (even when they are wrong), and if the bad behavior does affect you somehow in job.

Tell them that you try to stay calm and relaxed, that you keep your focus and goal on your mind, and that any inappropriate behavior won’t distract you in work…

 

Describe a situation when you did not agree with the opinion (or decision) of your superior or supervisor, and knew that they were wrong. How did you handle that?

Employees should respect the line of hierarchy in the company. At the same time, however, they should try to help their employer to achieve good results. If something can be done better, an employee should not hesitate to suggest an area for improvement.

You should show the interviewers that you respect your superiors, but at the same time you provide them with valuable feedback

 

Describe a time when you struggled to communicate something to your boss, colleague, or to a customer. How did you manage to get your message over?

Interviewers try to find out if you know how to talk to people from other departments of the company, those who do not understand your professional jargon. They try to see if you can explain difficult things in a simple way, in the language your customer will understand.

Try to mention that you are always patient when explaining things to other people, that you use pictures, charts and practical examples to make things easier for them… (for an in-detail analysis of the question and sample answers, see our Interview Success Package)

 

Describe a difficult decision you had to make in your professional career. How did making this decision affect you?

Man gesticulates with his hands, trying to explain his failures to the HR managers. we can see his hands, and a nice tie on the picture. This is a common question in all levels of managerial interviews. The most difficult decisions (in work) are typically related to the people we manage. To dismiss a colleague, or to relocate someone we like, is not an easy thing to do for anyone.

The interviewers try to understand if your emotions and your personal preferences interfere with your decisions in work.

Try to show them that you consider the goals of the company as your first priority, and that you make decisions accordingly…

 

Describe the biggest failure of your professional career.

Interviewers want to see your attitude to failures, and to the mistakes you made. Did you learn anything from the failures? Did they break you down, or did they make you stronger?

You do not necessarily have to talk about something big. If you are young, perhaps you have experienced only small failures and mistakes in your life. Pick the biggest one from the small, and narrate the situation in your interview. Remember, your attitude matters, not the particular failure you talk about…

 

Describe a time when you struggled to build a relationship with someone important. How did you eventually overcome that?

Relationships matter. Interviewers try to see if you can build a good connection with your boss, your colleagues, the clients, or the stakeholders in general.

They also try to understand whether you take the initiative and try to strengthen the relationships, without waiting for the other person to make the first step.

You should speak about the situation with a good outcome and you should stress that you tried to build the relationship, that you took the initiative.

If this is your first job application, you can speak about building relationship with your teacher, thesis editor, or other person who played an important role in your education…

 

Things to always remember – conclusion

Two men are talking in an informational interview. One is gesticulating something with his finger. A rule of thumb is that you should always try to narrate a situation that had a positive outcome (when you handled the stress, solved the conflict, achieved the goal, etc).

Another important thing is to not show negativity when you speak about your former colleagues and bosses.

And when you talk about a negative experience (failing to achieve a goal, struggling in work, etc), you should always try to point out the lesson you learned in the situation, and how it helped you to become a better worker (manager, designer, nurse, teacher, programmer, etc).

Bearing in mind everything you learned so far, I know it is not easy to come up with good answers. It is especially difficult when you apply for your very first job, or experience anxiety in the interview.

To help you with this challenge, I wrote an eBook that contains multiple brilliant answers to all common and difficult behavioral interview questions. It is the 2nd part of our Interview Success Package. Thank you for checking it out, I wish you good luck!

InterviewPenguin.com – Your best job interview coach since 2011

 

May also interest you:

  • Screening interview – Typically the very first step of any recruitment process. Learn more about the questions they ask in this interview.
  • Teamwork questions – Teamwork is crucial for many jobs. Learn more about the questions the interviewers use to understand your ability to work in a team (and to lead one)