Last updated on March 18th, 2020 at 07:18 am

In a behavioral interview, HR managers ask about various work-related situations. For example, a situation when you experienced pressure in work, or had a conflict with one of your colleagues.

They inquire about a time when you achieved a goal, or actually failed to achieve one.

The logic of behavioral interviewing is simple: managers suppose that when you approached a certain situation in a certain way in the past, you will likely approach it in a similar way anytime in the future (when working for their company).

And because science has proved repeatedly that man is a creature of habit, that we typically follow a certain way of conduct in a given situation, behavioral interviewing makes sense. At least in most cases it does.

 

Pair of interviewers, male and female. They both look surprised with the answers of the job candidate, who we can not see on the picture. Part of almost every interview

Behavioral questions belong to most popular interview questions, especially in Europe and in the United States.

Unless you apply for a very simple job (waiter, lifeguard, stock operator in a small retail store, nanny), you will always deal with some behavioral questions in your interview.

you apply for your first job, and have no previous working experience.

 

Most common questions they ask in the behavioral interview

We have analyzed fifteen most common questions. Bear in mind that when we talk about behavioral interview, the position you apply for does not matter much.

a simple illustration of a job interview. We can see a man and a woman sitting on the opposite sides of a table. Glass of water and telephone stand on the desk.Laborers, white collars, blue collars, directors of companies – they all experience pressure, meetings, conflicts, successes and failures.

For this reason, behavioral questions does not differ much from one interview to another.

Below you will find a short analysis of ten questions. Check our Interview Success Package if you’d like to see an in-detail analysis of all fifteen questions, and multiple brilliant answers to each question, for both people with, and without working experience.

 

Describe a situation when you reached a goal and tell us how you achieved it.

Goals help us to feel motivated. It is easier to prepare a “to-do list”, and to understand the importance of each task on our list, if we have goals which we try to achieve.

Interviewers try to understand if you set goals for yourself. What is more, your answer to the second part of the question (how you achieved the goal) helps them to understand your methodology of work, and your attitude to work.

You should clearly define the goal you set, how it related to the goals of your employer, and the steps you took to achieve it. You can also explain why you set the particular goal and not another one, how it related to your career and the job you had at that time.

* A must read: How to overcome interview nerves – Do not let the stress to affect you on a big day. Get rid of it and ace your interview.

 

Describe a situation when you went above and beyond with your service (for the customer, for the colleague)

Three people at the table, two lead the interview and one answers their questions. We can not see their faces, but the gestures they make with hands betray a lot of information. Are you an average employee, who simply takes care of their duties? Or are you an exceptional one, who strives to go above and beyond for their colleagues and customers?

Companies try to hire people who do not mind going above and beyond with their service. Such employees help their employers to stand out from the crowd of the average.

Try to speak with enthusiasm about the situation when you did something extraordinary for the customer, or for your colleague. They should feel it is almost natural for you to go above and beyond.

Special Tip: To know how to answer a question, and to come up with a great answer, are two different things. Check our Interview Success Package to see multiple brilliant answers to all common behavioral interview questions, including answers for people with no previous working experience.

 

Describe a situation when you were under pressure in work.

Interviewers want to hear how you reacted to the pressure, if you managed to prioritize your tasks, and how did the pressure you felt affected you in your work. You will most likely face stressful situations and deadlines in your new job. They want to see if you are ready to face them on an ongoing basis.

Ensure them that you understand the job description, and that you count with experiencing pressure, and that it won’t affect you physically or emotionally (or at least you hope it won’t).

 

Describe a situation when you had to motivate someone in work.

Everyone lacks motivation sometimes. Excellent employees won’t hesitate to help their colleagues to find motivation, to help them see that it makes sense to work hard, and to try their best every day.

HR managers try to understand your attitude—if you, out of your free will, try to help your colleagues regain the motivation. Your answer also helps them to understand if you have leadership skills, if you can find creative ways of motivating people (offering a raise, or other form of compensation, is not a creative way).

Try to outline some strategies, such as helping them see the connection of their personal goals with the company goals.

 

Describe a time when you had to deal with an angry or upset client.

Lady struggles with answering bahavioral questions in an interview. the strange look at her face indicates some confusion. Overwhelmed with their personal problems, people are often aggressive, angry, sad, or irate when they do their shopping, eat in a restaurant, talk to a sales rep on the phone, and so on.

Interviewers try to understand if you count with the behavior, if you know that the client is always right (even when they are wrong), and if the bad behavior does affect you somehow in job.

Tell them that you try to stay calm and relaxed. You keep your focus and goal on your mind, and an inappropriate behavior won’t distract you in work…

 

Describe a situation when you did not agree with the opinion (or decision) of your superior or supervisor, and knew that they were wrong. How did you handle that?

Employees should respect the line of hierarchy in the company. At the same time, however, they should try to help their employer to achieve good results. If something can be done better, an employee should not hesitate to suggest an area for improvement.

Try to show the interviewers that you respect your superiors, but at the same time you give them with valuable feedback… At the end of the day you let them decide–because decisions are their responsibility. But you’ll express your opinion anyway.

Special Tip: Download the list of questions in a simple one-page long PDF, and practice your interview answers anytime later, even when offline:

behavioral interview questions, PDF

Describe a time when you struggled to communicate something to your boss, colleague, or to a customer. How did you manage to get your message over?

Interviewers try to find out if you know how to talk to people from other departments of the company, those who do not understand your professional jargon. They try to see if you can explain difficult things in a simple way, in the language your customer will understand.

Try to mention that you are always patient when explaining things to other people, that you use pictures, charts and practical examples, or demonstration, to make things easier for them.

* You should check also: Interview questions for different jobs – Pick your job title from the list and prepare exactly for the questions you’ll face.

 

Describe a difficult decision you had to make in your professional career. How did making this decision affect you?

Man gesticulates with his hands, trying to explain his failures to the HR managers. we can see his hands, and a nice tie on the picture. This is a common question in all levels of managerial interviews. The most difficult decisions (in work) are typically related to the people we manage. To dismiss a colleague, or to relocate someone we like, is not an easy thing to do for anyone.

The interviewers try to understand if your emotions and your personal preferences interfere with your decisions in work.

Try to show them that you consider the goals of the company as your first priority, and that you make decisions accordingly…

 

Describe the biggest failure of your professional career.

Interviewers want to see your attitude to failures, and to the mistakes you made. Did you learn anything from the failures? Did they break you down, or did they make you stronger?

You do not necessarily have to talk about something big. If you are young, perhaps you have experienced only small failures and mistakes in your life. Pick the biggest one from the small, and narrate the situation in your interview.

Remember, your attitude matters, not the particular failure you talk about.

 

Describe a time when you struggled to build a relationship with someone important. How did you eventually overcome that?

Relationships matter. Interviewers try to see if you can build a good connection with your boss, your colleagues, the clients, or the stakeholders in general.

They also try to understand whether you take the initiative and try to strengthen the relationships, without waiting for the other person to make the first step.

You should speak about the situation with a good outcome, and you should stress that you tried to build the relationship, that you took the initiative.

When applying for the first job, you can speak about building relationship with your teacher, your thesis editor, or other person who played an important role in your education.

 

Things to remember – conclusion, next steps

Two men are talking in an informational interview. One is gesticulating something with his finger. A rule of thumb is that you should always try to narrate a situation that had a positive outcome (when you handled the stress, solved the conflict, achieved the goal, etc).

Another important thing is to avoid negativity when you speak about your former colleagues and bosses.

And when you talk about a negative experience (failing to achieve a goal, struggling in work, etc), you should always try to point out the lesson you learned in the situation, and how it helped you to become a better worker (manager, designer, nurse, teacher, programmer, etc).

Bearing in mind everything you learned so far, I know it is far from easy to come up with good answers. It is especially difficult when you apply for your very first job, or experience anxiety in the interview.

To help you with this challenge, I wrote an eBook that consists of multiple brilliant answers to all common and difficult behavioral interview questions. You will find it in the Interview Success Package. Thank you for checking it out, and I wish you good luck!

Matthew

 

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Matthew Chulaw

Matthew has been working in international recruitment since 2008. He helps job seekers from all walks of life to pursue their career goals, and to prepare for their interviews. He is the founder of InterviewPenguin.com website.
Matthew Chulaw

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