Prepare yourself for an interview for customer service position
Interview questions for customer assistants are very specific, related to the position of customer service assistant you are just applying for, or any other position in this field. In this post, we will have a look at ten tough, common interview questions for customer service and advise you some good answers to these questions.
First of all, you need to have a right approach during the job interview. You should try to act like an ideal customer service assistant in every second of it. That is the best thing you can do to be successful and end up being chosen for this job. Let’s progress to the questions right now.
Ten tough interview questions and answers for customer service
Question 1: How would you deal with an aggressive or strongly unsatisfied customer?
People are just people, and in the job of customer assistant, you will have to deal with all kind of people. The good answer to this question is that you would definitely approach him, try to stay calm and smiley, and uncover the reason why he is unsatisfied or behave offensive to the others.
Once you uncover the reason, you would try to solve his problem, or call a more experienced member of staff to come to help you. Good customer assistant is not afraid of aggressive or bad customers. He tries to calm them down and solve the problem.
Question 2: Is there anything extra you will do for your customer, to make him as happy and satisfied as possible?
Nowadays, the competition is tough. Questioning these sort of customer service interview questions, interviewers simply try to identify if you really are one of the exceptional customer service assistants.
And what to answer to this question? To say that you would have an informal talk with the customer, just to make him feeling better, is not a bad idea. You can also say that you would not mind giving a customer a small unexpected gift, of course if it is okay with company policy. Hand shaking also means a lot for people – it’s a gesture of friendship. To mention that you will create some extra program of benefits for returning customers and for a new one is also advisable. You should simply try to be creative when answering this question.
Question 3: If a customer buys 3 items, each for $4.43, and gives you $20 bill, what is the change?
With such mathematical interview questions, they are testing if you simply can do a basic math, and will not make basic mistakes in the work. However, it’s tough to get prepared for this questions in advance. Just pay attention during the job interview and listen carefully. You can calmly use pen and paper for quick calculation or even bring a calculator to the interview with you. Show them that you are prepared and really want to get this job. Most importantly, take the task seriously, and do not joke about it. Simply count it, announce the sum and that’s it.
Question 4: What plays the key role in the success of any retail business? Price, product value, or communication?
To answer this question honestly, in some cases, both price and product value might be truth. But as an applicant answering the interview questions, you should say communication definitely. Communication is very important. Some people will come back to shop just because they like the approach of the staff there. Wall Mart built the business on it, and it is pretty much reflected also in Wal-Mart interview.
Question 5: The role-play.
Doesn’t matter if you like it or not, the role-play exercise will come in majority of customer service interviews. You will play the assistant and the interviewer will play a specific type of customer with specific needs or desires.
The best you can do is to practice these scenarios with a friend, before an interview. She should represent different types of customers. The key is to always stay communicative, smiley, problem solving oriented and patient. Present such behavior in the job interview and your chances of nailing it are pretty good.
Question 6: What are your weaknesses?
Every person has some weaknesses and the customer assistant also. However, you should never mention things like aggressiveness, bad communication skills or fear from talking to people. Oppositely, good weaknesses to mention are the tendency to be over friendly to customers or lack of computer skills (typically these skills do not matter much in the position of customer assistant). You can learn more about questions about weaknesses here.
Question 7: Where do you see yourself in three years from now?
Let’s face it: There are not too many career growth possibilities for customer service workers. That’s why you need to answer that you would like to have a good job in the field that makes you happy. To say that you simply like to help the customers and that it makes you happy in work every day is also a good answer.
Question 8: Why should we hire you?
On this place, it is a time to mention several unique skills and abilities you have for this job. You simply need to come up with something unique, something that differentiate you from applicants for a job. Amongst many other ideas are the following:
People really enjoy being with me and I am sure they will return to the store
I am very enthusiastic in work and very passionate, what helps all the other people in the office to feel the same and be more efficient in work.
There are many possible answers to such customer service interview questions. However, the key is to mention the ability or character feature you really have. Employers are not stupid and they will easily uncover your lie.
Question 9: Are there any customers you have problems with?
Some of us do not like to talk to teenagers when some others struggle to deal with seniors. However, as a good applicant for this job you should mention that you can get along with everyone and enjoy this diversity in your job. To emphasize that you approach every demographic group differently, taking into account their preferences and point of view will win you the hearts of the employers.
Question 10: Why do you want to be employed as a customer service assistant in our company?
This is a tricky question. Good answer can win you a job and the bad one can ruin your chances of being chosen. Being like that, you should focus on positive aspects of the company where you apply for the job. Let’s have a look at some sample answers:
- I really like the way the customer assistants approach people in this company. I can imagine to do it as well if not better.
- I like the products of your company and am also a regular customer. These preferences will for sure help me in my job, as I can speak to the customers and convince them to buy with my own positive experiences.
These were the ten most tough questions in customer service. Do you want to know more?
*Hot Idea at the end: If you apply for a customer service job at Walmart or at similar company, you should definitely check out Wal Mart Interview Guide from the member of InterviewPenguin.com team, Jacob Gates. Jacob helped many people to get a job at Wal Mart. You can easily be another one…
However, if you do not apply for a job at Walmart, but at Target, there is yet one new interview guide! Target Interview Guide. I personally do not know the author of it, but it is definitely worth to have a look… Do not hesitate to take your chance!