Last updated on March 20th, 2020 at 07:12 am

Clean and organized working environment, decent salary, and a position one can be proud of.

No wonder that a role of a bank teller belongs to popular careers all across the globe. Dozens of people typically apply for each job opening in any major banking institution. That makes your situation more difficult.

What’s more, working experience or education does not make a huge difference in this case. You’ll get an excellent training before starting the job, so previous experience isn’t required.

Your interview answers and your ability to demonstrate the value you can bring to the bank will decide whether they hire you, or someone else for the job. Let us show you how you can succeed.

 

The right personality

Try to show them that you know what it takes to be a good teller. Demonstrate your listening skills, ask relevant questions, show enthusiasm for the job, and understanding for the rules they have in place.

A scene from an interview, people are in a good moodRemember that they will provide you an excellent training, and you will learn how to handle the daily job.

Bank managers know that they can train you. They know that they can help you to become a great teller, guiding you and teaching you.

But they can not change your character, your personality–that’s why they put great emphasis on it, and try to hire people who have the right mindset and attitude.

If you can, learn something about their product portfolio, their values and goals. Show them that you want to work for them, and not just for any other banking institution.

Banks try to differentiate from their competitors. And they love to hire job applicants who are able to recognize their uniqueness, and tell what makes them stand out.

Below you will find five common interview questions for tellers, with a hint on how to answer each question. Follow the resources at the end of the article if you want to see more questions and answers.

 

Why do you think you are the right candidate for this position?

Interviewers try to find out if you understand the role of a teller, if you know what will be expected from you. You should focus on customer service and sales, on a good level of customer satisfaction.

Tell us that you enjoy talking to people, uncovering their needs and desires, and matching them with products from banking portfolio (or you believe you’d enjoy doing it).

You can also emphasize your interest in the banking industry, or your passion for finance in general. Show us that you really want the job, and not just need one.

 

Why did you choose our bank, and not one of our competitors?

Three female interviewers talk to a job candidate, assessing their strengths and weaknessesSay that you like the working environment, and the way the tellers approach the customers of the bank.

If you have an account with us, you can stress your satisfaction with the customer service (and with everything else). Tell us that you would be proud to become a member of our team.

You can also praise our product portfolio, values and goals we promote in the bank.

A good research you do about your prospective employer will help you a lot at this point of an interview. We should get the feeling that our bank is your first choice for a job…

* Do not forget to check also: How to overcome interview nerves and ace an interview.

 

How would you convince the prospect to take a loan (or open an account) with us?

It can be either a question, or (and more commonly) a role play.

You will play the teller, and the interviewer will play the client. Try to uncover their needs with the set of targeted questions. Explain, in a simple language which everyone should understand, how the product will help them to achieve their financial goals, or to satisfy their financial (and other) needs.

It is not an easy exercise, but once you see some good role play examples, and practice your talk with a friend, you should be able to deal with this tough (and often decisive) part of bank teller interviews.

 

Famus building of Bank of America. Nice weather, blue sky above the building.

What are your salary expectations?

Try to emphasize that the job itself motivates you. Salary is not the deciding factor–after all, bank tellers do not earn that much money…

To say that you would accept their offer is probably the best option, since banks offer the same starting salary to every new teller, and unless you present some strong arguments, you won’t succeed while trying to negotiate a better salary offer.

Some banking institutions do actually have the figures on their websites, and you can find it in the careers section. Check it before the interview to learn more about the salary and benefits you will get, once you start working.

Special Tip: Download a full list of 20 questions in a one-page long .PDF, print it and practice your interview answers anytime later:

20 questions, PDF

Give an example of you dealing with an irate customer and what you did to fix the problem?

A good teller stays calm regardless of what’s going on in the bank (of course armed robbery is an exception :)). You should be able to look at the problem from the perspective of a client, and get over any bad words in a flash. They were rude and that’s it. Time to move to a new client.

If you have no experience with irate customers, you can say what you would do if you met one in your job. Your attitude matters more than the particular situation you narrate.

 

More questions, role play examples

Jacob Gates, a reputable career coach from Cambridge, runs a website that specializes only in bank teller interviews.

The website offers sample answers to eight common questions for tellers, and many other useful resources (both free and paid). If you want to ensure that you did not underestimate anything in your interview preparation, you should have a look at Jacobs’ website, and especially on his eBook, the Bank Teller Interview Guide.

Alternatively you can continue your interview preparation with one of our articles:

Antony
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