Dear job seeker,
I will keep this page short and to the point. Here’s what I have for you today:
In the eBook, you will find multiple great answers to each of the following questions:
- Why do you want to work as a loan processor?
- Mistakes prove costly in this job. How do you make sure to make no mistakes while processing the loan applications?
- How do you imagine a typical day in this job?
- How will you prioritize what application you will work on, at any given moment?
- In your opinion, what documents a client has to submit when applying for a mortgage?
- How do you ensure about the authenticity of client’s claims?
- How do you deal with rejection? How do you feel about rejecting an application of someone you like as a person?
- Tell us about a time you had to comply with a policy or procedure that you did not agree with.
- What does integrity mean to you?
- How many loan applications do you think you can realistically process in a month?
- It is hard to ensure the compliance of the documentation requirements, and at the same time provide an excellent customer service. How do you think we can do that?
- … and 15 other tough questions you may face in your interview for a job of a Loan Processor, including tricky scenario-based questions.
Check the sample to see how this eBook can help you:
Sample from the eBook
Q: Why do you want to work as a loan processor?
Hint: You should talk about the value you want to bring to your new employer, and not only about things the job will bring to you, such as an excellent salary (considering your level of education), and the flexibility it offers.
Try to connect your skills and interests with the benefits they will get from having you onboard.
They should feel that you apply because you believe to have what it takes to be an excellent loan processor—attention to detail, responsibility, great time management skills, and so on.
If you have any relevant experience, do not hesitate to mention it. Another good idea is saying that you know someone who has the job, they explained you the ins and outs of the daily routine—both good and bad things, and you decided to follow the same path.
The most important thing though is talking with enthusiasm. They shouldn’t feel that you apply with them just because you can’t get any other job, or because you do not know what to do with your life. They should feel that you honestly want to work as a loan processor.
I believe to have the right skills for the job, and I really enjoy the banking environment. I understand that people will always need loans, and see a bright future for this career field. Reading the job description carefully, and comparing the job requirements with my skills, I honestly believe that this is the right job for me, at least at this stage of my career. Maybe later on I can become a loan officer, or progress even further in my professional career. But with my education the only option is starting from the bottom, and build up from there.
I’ve been working as a teller for several years. I learned to deal with various types of customers, and to handle all kinds of situations that can happen in a bank. Now I want to make the next step in my career. From all available options, I like the position of a loan processor, because the more files you manage to process, the more you will earn. Since I always try to be the best in what I do, I really like such a concept of compensation.
I got a recommendation from a friend, who has been working as a loan processor for five years. We are both pretty strong in communication and time management, and we both enjoy helping people. It’s a great feeling to see someone fulfilling their business goals, or buying their dream house—loans are one of the instruments that help people to make it happen. My friend helped me to understand the job—both good and bad things, and now I feel attracted to it. That’s why I am here with you today.
Q: Interviewing loan applicants, how will you recognize whether they are honest with you?
Hint: I suggest you to say that you do not plan to rely on your instinct, gut feeling, or even excellent interviewing skills (if you happen to have them). Certainly they can help you, and watching the non-verbal communication of the loan applicant can help you spot a liar, but you consider them secondary.
More than anything else, you want to rely on data. Invariably. That’s why you will ask the loan applicants to provide all necessary documents, and you will check the authenticity of them—several times. Numbers do not lie. If the household earns $3,000 a month, they have four children and are already paying $2,000 for rent, bills, and other regular monthly payments, you can hardly suggest an approval of their mortgage application, regardless of what they said in an interview, and an amazing impression they made on you…
I do not plan to rely on my gut feeling, or my interviewing skills. Not at all. I want to rely on data, because numbers do not lie. Regardless of what the loan applicant says, regardless of the impression I have from a meeting, or a phone call with them, they will have to back-up everything with bullet-proof evidence. As simple as that. The documents they provide, and my throughout verification of them, will be my only way to assessing the trustworthiness of each applicant.
I will simply compare their answers with the numbers from official documents. We can get these from their employers, from the credit registry, IRS, etc. We should not rely on body language or personal judgment, especially when dealing with such a sensitive issue as a loan application.
I may still cross examine them, asking them the same question several times, or changing the wording but seeking the same answer. The way they react tells something about their trustworthiness, and can help us to make a picture of their reliability. But it is just secondary. Official documents and numbers should always play the prime in the application process.
End of the sample
These were just two questions. You will find 25 in the eBook, including difficult scenario-based questions. But that’s not all.
To ensure you will get the job, I included in the book six principles you need to understand in order to ace your interview for a job of a Loan Processor.
Without talking too much about them, let me show you another short sample from the eBook, the first success principle.
Sample no. 2
Principle no. 1: Focus on attitudes
Whether you answer a simple question, or a seemingly difficult one, whether you shake hands with your interviewers or choose a chair to sit on, whether you write your answers online, or say them on the phone, people who consider hiring you (and want to do so at the end, because they need new loan processors, since America is still hungry for debt) observe only two things: Your attitudes, and opinions.
They look mostly for the following in a good candidate for the position:
It’s no fun when debtors stop paying. What’s more, mortgage fraud belongs to most common financial frauds in the United States. We can talk about the recent financial crisis as a prime example of situation when debtors stopped paying… Many banks and financial institutions went bankrupt. Countless human beings lost work, home, and some committed suicide.
All of that could have been avoided, if loan processors and especially the other, higher ranked employees (loan officers, underwriters) hadn’t approved loans that had been bound to remain unpaid. They didn’t act responsibly.
Financial institutions all around the world still do some stupid things, lending money to debtors who most likely won’t ever pay them back, but they do not want the situation from 2008 to repeat again. And they recruit new staff accordingly.
You should be aware of this, and demonstrate a mature sense for responsibility in your answers. Do not take things lightly. There’s no place for jokes in this interview (though there’s some in this book). Show them that you mean business, and will approach each day in job aware of the responsibility you carry on your shoulders.
Sense for detail and numbers.
Percentages and tenths make a difference. A single wrong number (misinterpreted by you, or purposely misinterpreted by a potential borrower) can change the result of a loan application. From rejection to approval.
This should not happen to a good loan processor. Ensure the interviewers that you care about details. Use numbers anytime possible in your interview answers. Talk in details about your past jobs, or about anything else. They should feel that you will care for details in your new job, and will verify the authenticity and perfect accuracy of every number the clients provide.
You will deal with some unpleasant situations in your job. You will have to reject an application of someone you like, or even know personally. You will have to play a detective on many days, asking clients questions you’d not enjoy being asked by some stranger.
And you will sometimes move to and fro with a file, always having to change some seemingly unimportant detail, prolonging the process endlessly.
When such situations happen, you simply have to shake of the disappointment and move on with your work, sticking to the procedures and legal obligations, trying your best.
Show the interviewers that you can get over disappointment quickly, that you can handle stressful situations. Try to stay calm and level-headed, regardless of what happens in your interview. They may try to put you under pressure with some questions, but that’s just the part of the game.
Stay calm, even if you can’t answer some questions.
Once they see that…………………………………
End of the sample
That’s it. I do not want to waste your time with lengthy sales pages, or imaginary discounts and fake reviews, like many other people do on their websites, while trying to sell you something.
You have read the samples from the eBook, you know what it is about, and surely you can tell whether it will help you or not to get a job of a Loan Processor.
I sincerely believe it will. And you can read it easily in two to four hours, it’s 16,000 words. Only things that truly matter, no secondary content.
Plus, of course, like with everything else we sell here on InterviewPenguin.com, you have a risk free sixty days money back guarantee. If you don’t like this eBook for any reason, or no reason at all, just let me know (email me at matthew[at]interviewpenguin[dot]com) within 60 days, and we will give you a full refund.
- Brilliant answers to twenty five difficult questions you may get in your interview for a job of a Loan Processor.
- Several sample answers (two to six) to each question, so you can choose one that reflects your values, experience, and situation in an interview.
- Six principles of acing the interview, things you simply need to know in order to make the right impression on the hiring managers.
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That’s it. Your interview for a job of a Loan Processor does not have to be stressful, or difficult. You can interview with confidence, and give brilliant answers to all tough questions. Download the guide today, and succeed in your interview.
Your personal job interview coach
P.S. Send me a message if you have any additional questions. I try my best to answer all emails within twelve hours (matthew[at]interviewpenguin[dot]com). Thank you!