Last updated on November 20th, 2020 at 01:07 pm

Managing a busy restaurant (and sometimes even a quiet one) is a challenging role. It requires strong management, leadership, organizational and communication skills, as well as understanding for the catering business.

The interviewer (often the restaurant owner), will try to understand if you have the skills, and if you are truly motivated to work for them.

Your goal is to convince the interviewers that you can make decisions, understand the ins and outs of restaurant business (in a particular area), and will not struggle with managing the team of employees, as well as the administrative part of work.

Let’s have a look at the most common questions.

 

What do you know about our restaurant?

Read their website, check the social media profiles, read the guest reviews on Google. You should know, at least approximately,  how many waitresses work in the restaurant, what is their vision and what cuisine they specialize in, what atmosphere they try to create in the restaurant, and what their strengths and weaknesses are, from the point of view of the people who come to dine at the place.

 

Interview takes place in a cafeteria. We can see both appliant and HR manager drinking coffeeWhy do you want to become a manager of our restaurant?

Try to praise the interviewers, saying that you like a restaurant, and believe it has a potential to attract more guests. You can also say that you see some areas for improvement, and believe that you can make the place even better, for both employees and guests.

Your answer to this question is one of the most important parts of your interview. If you actually manage to convince them that you honestly care about their well-being and success, your chances to get hired will improve immediately.

 

What would you improve about our restaurant?

Your per-interview research should help you with a good answer. But even if you struggle to identify any area for improvement, you can always say that you would try to improve the efficiency of work, the level of customer satisfaction, or the online presence of the restaurant, trying to attracts more new customers.

Alternatively, if it goes about a perfect restaurant (which is rarely the case), you can simply say that you would do your best to maintain the highest level of customer satisfaction, and the quality level they deliver to their guests.

Special Tip: Download a full list of questions in a one page long PDF, and practice your interview answers anytime later:

interview questions for restaurant managers, PDF

How would you motivate other workers in a restaurant?

You can say that you would try to keep good atmosphere in the restaurant, so people would enjoy the company of each other, and try to work as a team.

Showing the employees the connection of their own goals (better salary, higher tips, eventual promotion) and the goals of the restaurant (more customers, better reviews, more returning guests etc), so they understand how their good work would translate into their personal lives, is another good answer to this difficult question.

 

Behavioral interview questions for restaurant managers

The interviewers will ask you some behavioral questions, trying to understand your attitude to various problems and situations that happen in a restaurant. You can count with the following questions:

  • Describe a situation when you were under pressure in work.
  • Tell me about a time when you went above and beyond for the client.
  • Describe a conflict you had with a colleague in work.
  • Tell us about an obstacle you overcame.
  • Describe a situation when you had to motivate someone in work (your colleague, the waitress, etc).
  • Describe a time when you had to deal with an angry or upset guest.
  • Describe a time when you struggled to communicate something to your boss, colleague, or to a customer. How did you manage to get your message over?
  • Give an example of a time you showed initiative at work.
  • Describe a difficult decision you had to make in your professional career. How did making this decision affect you?
  • Describe the situation when you did not know how to solve a problem. What did you do?

In my experience, many job seekers struggle with answers to behavioral questions, and eventually fail in the interviews.

If you are also not sure how to answer these questions, or feel anxious before  your interview, have a look at our interview success package. Great answers all difficult behavioral interview questions (+ more), will help you a lot in your restaurant manager interview.

You will see some answers directly on the product page, so it makes sense to check it out even if you do not plan to purchase anything.

Thank you, I wish you good luck in your interview!

Matthew

Matthew Chulaw
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