Genpact employs more than 80,000 employees across the globe. Jobs range from janitors and maintenance technicians, through content moderators and marketing trainees, to programmers, process managers, consultants, and executives.
Needless to say, technical questions differ from one interview to another. HR managers and recruiters at Genpact will inquire about different things when they try to hire a new receptionist, and when they talk to people who try to get a job of a new management trainee in the company.
Nevertheless, some questions repeat in nearly every interview with Genpact–and we will focus on them in this article. These questions relate to your knowledge of Genpact, your motivation, career goals, and also your attitude to work and various situations that you will be confronted with while working for this big international corporation.
Once you finish reading this article, you should navigate to Interview Questions by Job Title, find the particular job you want to have with Genpact, and check what will happen in an interview. But now let’s have a look at the questions that repeat in most interviews with the company, and you should definitely get ready for them.
Why do you want to work for Genpact? (Why do you want to join Genpact?)
Try to learn something about the corporation before you interview for the job. You should refer to something that makes Genpact special. It can be their reputation, the fact that they belong to the list of top 50 employers in the world (in terms of employee satisfaction), it can be what they do, and try to achieve in the company.
Another great answer consists in referring to the recommendation you got from a friend working for Genpact. They said great things about the working environment and the company, and you decided to apply for a job. At the end of the day, with corporation that big, everyone knows at least someone working there.
You can also say that you want to learn a lot, and find the working environment in an international corporation an ideal place to start your career, to interact with people from all kinds of backgrounds and cultures, and to improve both your knowledge and skills. I will also advice you to say why you want to do a particular job with a company (accounts payable, kyc (know your customer) and aml (anti money laundering) specialist, etc).
Where do you see yourself in five years from now?
Try to connect your future with Genpact. Think about a career path you could take with the company, starting from your entry level job. It can be a path leading to management, consulting, accounting, whatever–the options are nearly endless with this business process management giant.
Show them that you are serious with your intentions, and have some goals–since each responsible employee have them–they help with motivation in tough times.
How do you imagine a typical day in work?
Try to not get carried away with your imagination. Big corporations will always assign basic jobs to new hires (entry level). At the beginning you will spend your days doing a few monotonous tasks, helping more experienced team members with their work.
You will collect some data, create basic reports with a help of some software, or respond to basic customer queries, etc, depending on the exact job you will have. But this should not discourage you–it is simply the start, and everyone else in the company has walked the same path.
You can also stress teamwork in your answer. And you should say that you expect to be busy and have your hands full most of the day. Try to speak with enthusiasm about the things you will do. They should feel that you are genuinely interested in the job, and did not apply just because you need any kind of job to survive.
What do you know about Genpact?
Obviously you can find a lot of information about the company, ranging from factual data (over 100,000 employees worldwide, founded in India back in 1997, the key business areas) to controversy and financial data about the company. The key is to focus on the positives, and find something about the company that resonates with you. At the end of the day Genpact is a huge operation, and they do not expect you to know it inside out before you even start working for the company. Head to their website, check something about the operations and working culture, pick things you find interesting, make notes, and bring them to the interview with you. Showing them that you care and did your research beforehand will only help you in the interview.
In the worst possible case (if you forget everything due to nerves or arrive unprepared to the interview), you can simply say that Genpact is a successful multinational company specializing in professional consulting services related mostly to IT. And who wouldn’t want to work for such a company nowadays, when IT and AI in particular is the biggest buzzword out there?
How do you feel about doing night shifts?
Most Genpact customers are based in US, but most employees are based in India or other Asian country. If you are also based in Asia, most likely you will have to do night shifts.
Tell them that you count with this aspect of the job, that you knew about it before you applied. You can say that you do not struggle with maintaining your concentration during the night, and believe that your body will get used to night shifts.
Special Tip: Download the full list of questions in a one page long PDF, and practice your interview answers anytime later:
Tell us something abut your education/experience.
Genpact has excellent training program for new hires, and honestly they do not care much about your previous experience (especially when you apply for entry level position with the company).
But they will still ask about your experience, to understand something about your loyalty and attitude to work. Try to speak nicely about your former jobs, bosses and colleagues. Briefly explain what you did and what you learned in your last job.
If you can find any connection, say how it helped you to prepare for the duties you will respond for at Genpact.
Describe a conflict you had with one of your former colleagues/classmates.
Conflict is pretty common in every workplace. You should clearly explain the conflict situation, what happened, your point of view, and the point of view of another conflict party. Try to speak in a calm manner, do not get carried away by your emotions.
You can even pick a situation when you were wrong–showing the interviewers that you can admit making a mistake. This will impress them even more than a story of you emerging victorious from a conflict with your superior… Remember that it is your attitude that matters, not the particular situation you narrate.
Describe a situation when you were under pressure.
You will have to meet deadlines and goals in your job. It won’t always be easy, and you will feel pressure. The interviewers want to hear that you do not crack under pressure, that you count with experiencing it, and can prioritize your tasks effectively.
You should show this attitude while narrating a stressful situation from your last job, or from the college. You can even say that you work better under pressure, and do not mind tight deadlines.
Describe a situation when you went above and beyond with your service (for the customer, for the colleague).
This can be anything from staying overtime at work to offering an extra service to a good client. Once again, it is your attitude that matters, and the interviewers should feel that you actually enjoy going above and beyond, that it is natural for you, and nobody has to force you to try your very best for every customer.
If you are applying for your very first job, say how crucial it is to go above for the customer in our competitive economy. Sometimes it is an only way to retain the customer…
Other questions they may ask in Genpact interview
- What are your strengths and weaknesses?
- What motivates you most in work?
- How would you describe an ideal colleague?
- Describe a situation when you reached a goal and tell us how you achieved it.
- Tell us about an obstacle you overcame.
- Describe a time when you had to deal with an angry or upset client (customer).
- Tell us about a time when you had to deal with a major crisis.
- Describe a time when you struggled to communicate something to your boss, colleague, or to a customer. How did you manage to get your message over?
- When you had to work on multiple projects simultaneously, how did you prioritize?
- Describe a situation when you did not agree with the opinion (or decision) of your superior or supervisor, and knew that they were wrong. How did you handle that?
* Special tip: Not sure how to answer the behavioral questions, “tell us about a time when…”, “describe a situation…”, etc? Have a look at our Interview Success Package, where you’ll find up to 10 brilliant answers to more than 100 interview questions, including 30+ behavioral questions–basically everything a hiring managers at Genpact can throw at you. Thank you for checking it out!
Your communication skills matter
Proficiency in English is a requirement for most positions at Genpact. Even if you are based in Bengali, Guatemala, or Riga (Genpact has offices in more than 20 countries), you will interact with other colleagues from the US, and also with English speaking customers.
Work on your language skills, and do mock interview in English to ensure that you won’t be screened out just because your English skills aren’t good enough for the job…
Genpact hires a lot of people, and I would say that interview with them is not particularly difficult. Prepare for personal and behavioral interview questions (described in this article), work on your English skills, and try to learn as much as you can about Genpact. Once you do that, you should succeed in your interview. I wish you good luck!
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