Speaking honestly, getting a job in a call center isn’t the most difficult task in the world. Almost all call centers have to deal with high level of employee fluctuation, and bigger places are always hiring new operators. It doesn’t mean though that you will get a job remaining silent in the interviews, or submitting a blank job application. Regardless of the competition and demand, you still have to say something, and make at least a decent impression on the hiring managers. In most cases, they will ask you to introduce yourself, as the first thing in the interviews. What do they want to hear, and what you should focus on?

It may surprise you but what you say isn’t the most important thing here. How you say it matters the most for the hiring managers in call centers. They are looking for people with decent communication skills, and ideally people who have at least some enthusiasm for this type of work, or a good reason to stay for a longer time with the call center. Try to be positive, regardless of whether you talk about school, job, or your family and hobbies. Make sure you speak clearly and in a sensible way, simply in a way customers on the other end of the call would understand, once you addressed them with some questionnaire, or sales offer. Let’s have a look at 7 sample answers now. I tried to include a variety of answers on my list, and hopefully at least one of them will resonate with you.


7 sample answers to “Tell me about yourself” interview question in a call center

  1. I’m Meghan, currently in my final year at high school, looking for a part time job to help me finance my studies and save some money. I generally enjoy talking to people and have some passion for selling, and I thought a call center job would be a good match for my strengths. In my free time I enjoy reading books and going out with my schoolmates. Sometimes I watch TV series too, but I try not wasting too much time doing that.
  2. Kim, 29, I’ve worked in a fast food restaurant up to this point, but looking for a change. I prefer more interactions with people and a cleaner working environment, and believe I can find both in a call center like this one. Other than that I am just a normal guy with a wife and two kids, and I do not mind spending long hours on the phone, or in nature. Is there anything in particular you’d like to know about my education, or my previous working experience in retail?
  3. Let me introduce myself in three words: Responsible, talkative, resilient. I honestly believe my qualities make from me a good candidate for a call center job, since I know I won’t always hear only nice things on the phone… But I do not mind rejection, I can get over bad words quickly, and simply move on to the next call, next customer. And I enjoy talking–obviously to the point, which should also help me enjoy the job, at least to some extent.
  4. I am an avid reader, student, and someone who dreams big in life. But I do not come from a rich family, and just like everyone else I have bills to pay, and studies to do. Hence I am looking for a job with some flexibility, one which will allow me to choose my hours, and at the same time a job in which I can improve my communication skills and sales skills. I’ve read good things about your place and training program, and decided to give it a chance. Let’s see what happens.
  5. My name is John, and you may easily consider me overqualified for a work in a call center. But let me explain to you who I am, and what I do here. I actually experienced a bad bout of depression in my last job. Could not cope with so much pressure, daily meetings and goals, the entire corporate environment. I decided to quit and look for a more simple job. Tried farming and labor, but quickly understood I do not have the physique and stamina for such jobs. I eventually came to a conclusion that call center can be the right place for me, considering everything that has happened up to this point. Anyway, I am someone who never gives up, and someone who always tries to look forward, and hope you will give me a chance to prove my words in the job here.
  6. I’m a college student with 4 free hours each day. Instead of wasting the hours at the dorm, I want to do something meaningful, and earn some money in the process. I do not belong to the best students, but I enjoy my field of study, and have a good group of people around me, people who support me on my way. Never worked in a call center or similar place before, but I also think it is no rocket science, and anyone with the right motivation and some intelligence can learn the job quickly.
  7. I can probably introduce myself as a call center veteran. I’ve been working in this field for over 20 years, which is something hard to believe, considering the typical employee fluctuation in the field. But I enjoy the daily hustle, the interactions with the customers–some of them are pleasant, some funny, and some you just have to forget immediately if you want to stay sane. Anyway, my previous place of work closed down recently, and since there are no openings for call center managers around at the moment, I want to return to the role of an operator, and go step by step from there.

Final thoughts on introduction in a call center interview, or on a job application

Call center jobs are entry level jobs. You can get them without any previous working experience, and hence you do not necessarily have to talk about your experience while introducing yourself in the interviews. The key is to explain briefly who you are, and why you want the job in a call center.

You may tell them something about your school, hobbies, family, and remember to show positive body language. At the end of your answer they should have an impression that you really want the job (at least at this stage of your professional career), and do not apply only because you are desperate and cannot get anything else. I hope it helps, and wish you best of luck in your call center interview!


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Matthew Chulaw
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