Dear job seeker,

I will keep this page short and to the point. Here’s what I have for you today:

In the eBook, you will find multiple great answers to each of the following questions:

  • Why do you want to work as a case manager?
  • How do you imagine a typical day in work as a case manager?
  • How do you want to build relationships of trust with your clients?
  • What does integrity mean to you?
  • How would you describe your communication skills?
  • Describe a time when you struggled to communicate something to someone (your client, member of a care team). How did you manage to get your message over?
  • How do you work with your clients to evaluate the care they received from other professionals (in a hospital, from a psychiatrist, etc)?
  • What do you consider the toughest aspect of this job?
  • What is the most difficult situation you’ve ever faced at work?
  • Tell me one thing about yourself you wouldn’t want me to know.
  • Describe a time when you had to deal with an angry or upset client.
  • Describe a time when you demonstrated cultural sensitivity.
  • How do you feel about making home visits?
  • Do you prefer to work in a team or independently?
  • What do you consider your biggest weakness when we talk about case management?
  • … and ten other tough questions you may face in your interview for a job of a case manager.

Check the sample to see how this eBook can help you:


Sample from the eBook

Q: How do you work with your clients to evaluate the care they received from other professionals (in a hospital, from a psychiatrist, etc)?

Hint: You can emphasize the crucial role feedback plays in your work. Say that you will always ask both the client and the care provider, to get a complex idea of the situation.

You can also say that you plan to set goals with each client, in terms of results they try to achieve with other medical/social work professionals and counselors, and will evaluate the progress their made in achieving these goals, on a regular basis.

Say that it forms a part of your regular meeting with each client, one of the most important parts actually. And if anything doesn’t work as expected, or doesn’t bring the desired results, you will re-evaluate the plan and suggest some changes.


Sample answers

– I try to set the main goal with each client, milestones, and also some partial goals for our cooperation. The partial goals may relate to their work with other social workers and counselors. For example to get rid of a certain addiction, or to form a healthy nutritional habit, or to cut the costs for their treatment by 20%. This really varies and depends on each client and their situation.

Once we have goals and milestones, we can monitor the progress the client made since the last meeting. We can talk about the care they received from other professionals. With the help of targeted questions, I can find out how satisfied they were with the service, and what happened in the meetings.

This should help me evaluate the quality of service they received from other professionals, and take some measures if necessary.


– I prefer to have a regular contact with both the client and the healthcare professionals they receive treatment from. I think it is important to hear the opinion of both parties, because the client can perceive some situation or treatment in a different way than the HC professional. If I find such a discrepancy, I should address it immediately.

In my opinion, this work is mostly about asking right questions, and listening carefully. If I am patient enough and have an in-depth knowledge of a treatment my client receives (and the provider), it won’t be difficult to evaluate the quality of treatment, and to propose any changes, or intervene when necessary.


Q: What do you want to accomplish as a Case Manager in our institution?

Hint: This really depends on the exact list of your working duties, as well as the scope of your responsibility. I’d say you have several options for a good answer.

First one is picking some tangible goal, for example decreasing the number of patients who relapse by 20%, or improving the level of the patient satisfaction by 30%, which will show up in the questionnaires and reviews they post online.

Such an answer makes sense especially if you apply for a case manager job in a smaller place, or with a particular target group. Because if you are one of seven case managers working at a hospital, it is tough to measure the impact you have as an individual.

Another option is saying that you do not aim for any big achievements. You aren’t naive anymore, you know that effort counts more than result in this work. The only thing you want to accomplish is trying your best every day, and in each meeting with the client.

You can also say that you hope to have good relationship with your colleagues, and help them enjoy their time in the workplace.


Sample answers

– I have done my research, and know that the numbers you achieve here with the teenagers aren’t particularly impressive, especially when we compare them with the numbers from similar substance abuse rehabilitation facilities.

Now, I understand that many factors play their role, and that it makes no sense to blame someone for the results you got here. Still, I’d love to achieve one thing: to help you decrease the number of cases when people relapse and have to return to your center by 20%, so you can reach at least a nationwide average.

I know it is an ambitious goal, and it doesn’t depend only on me whether we will achieve it. But I think it is good to have some goals, and we can’t lose anything trying to achieve something in work.


– I do not have any big goals on my mind. To be honest, I do not feel they belong to this place, to this type of work. My only goal is to try my very best, for each client, within the limited possibilities we have as case managers. That’s probably the most I can hope for, and it will make me happy if I succeed to do so.

End of the sample


These are just two questions. You will find 25 in the eBook, including the dreaded scenario-based questions. But that’s not all.

To ensure you will get the job, I included in the book six principles you need to understand before you can ace this interview.

Without talking too much about them, let me show you another sample from the book:


Sample no. 2

Principle no. 1: Focus on attitudes

Whether you answer a simple question, or a seemingly difficult one, whether you shake hands with your interviewers or choose a chair to sit on in an office, whether you write your answers online, or say them face to face, people who consider hiring you (and want to do so at the end, because they need new case manager) observe only two things: Your attitudes, and opinions.

They look mostly for the following in a good job candidate:



Whether you work in a hospital, prison, school, or in any other setting as a case manager, your clients will experience difficult life situations when meeting you. Trying to recover from an injury, dealing with a tough diagnosis, attempting to return back to normal life after making a big mistake—they need your understanding and approval before anything else.

Anytime talking about your work, ensure the hiring managers that you do not have any prejudice against your clients. Maybe they made some mistakes in the past, or even committed a crime, and they may seem responsible for their situation or health condition.

However, you do not think about these things while working as a case manager. Your job isn’t to judge people—your clients have certainly enjoyed a fair share of judgmental approach from the world. Your job is to try to understand them, and to help them.

What’s more, you are aware that nobody is completely responsible for anything in their life. Their family background, childhood experiences, the role models they had in life, and also pure luck and coincidence always plays a role, in each and every story.

Therefor you want to focus on the present and the future with your clients, and won’t dwell on the past. Because you know that you need their trust to be able to help them. It would be impossible to gain their trust without empathy…



You won’t hear only words of praise in your job, and you will experience many setbacks. You may work with people in terrible condition (physical and mental), and the images from your work may haunt you in dreams. Just ask any case manager or social worker who worked with neglected or abused children, or with people with terminal diagnoses…

A possibility of burnout is quite high in this job. You need to be mentally resilient to avoid an early exit, or at least a negative impact the job may have on your mental health and consequently also on your physical well-being.

Anytime talking about a typical day in work, or about your expectations on the job, ensure the hiring managers that you do not expect an easy ride, or a 100% success rate.

Tell them that you know that you will fail, that some clients won’t cooperate with you, that they may swear or even blame you for their condition or situation.

But you are aware of these things, and your empathy allows you to have some understanding for whatever they may say to you, or whatever you may see in work. You won’t take things personally, and you can also keep a professional distance (or at least you will try to do so).

Showing such an attitude in an interview will help you convince the employer that you will handle the difficult aspects of the job, and that it won’t ruin you.


Independence in work.

You may have a team to rely on, and you may spend a lot of your time talking to various bodies from all kinds of institutions (insurance companies, mental health clinics, governmental agencies, prisons, etc, depending on your place of work).

However, the core of your job consists in individual talks with your clients. Just the two of you, nobody else in the room to guide you, to protect you, to give you a helping hand.

When the hiring managers ask you whether you prefer to work on a team or alone, or any similar questions, you should ensure them that you do not expect someone to spoon-feed you, or to always stand behind your shoulder in work.

What’s more, your job is to advocate…………..

End of the sample

Matthew Chulaw
Matthew Chulaw, author of the eBook

And that’s it. I do not want to waste your time with lengthy sales pages, and imaginary last minute discounts or fake reviews, just like many people do, when trying to sell you something. It’s not my way of doing business…

You have read the samples from the eBook, you know what it is about, and surely you can tell whether it will help you in your case manager job interview.

I sincerely believe it will. And you can read it easily in two to four hours, it’s 15,000 words. Only things that truly matter, no secondary content.

Plus, of course, like with everything else we sell here on, you have a risk free sixty days money back guarantee. If you don’t like this eBook for any reason, or no reason at all, just let me know (email me at matthew[at]interviewpenguin[dot]com) within 60 days and we will give you a full refund.

Quick Summary

  • Brilliant answers to twenty-five questions you may get in your interview for a job of a case manager.
  • Published in 2020, updated in 2022.
  • Several sample answers to each question, so you can choose one that reflects your values and experience (including answers for people with no working experience).
  • Six principles of acing the interview, things you simply need to know in order to make the right impression on the hiring managers.
  • Instant download, .PDF format (you can read it on any device (mobile, kindle, PC), and you can easily print it).
  • Secure and simple checkout with PayPal, you can pay with your credit/debit card, or with your PayPal account.
  • Price: $21.97, one time payment, no hidden fees or upsell. 60 days risk free money back guarantee . Sold exclusively on
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(After the payment you will be directed back to our website, to a protected page, to download your eBook. You will also receive a download link and instructions to your email, just to ensure that you will get the eBook without waiting, even if the redirect fails.)

That’s it. Your interview does not have to be stressful, or difficult. You can interview with confidence, and give brilliant answers to all tough questions. Download the guide today, and succeed in your interview.


Matthew Chulaw,

Your personal job interview coach

P.S. Feel free to send me a message if you have any questions. I try my best to answer all messages within twelve hours (matthew[at]interviewpenguin[dot]com).

Matthew Chulaw
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