Personal banker is one of the best jobs one can get. Bankers deal with all kinds of clients, they spend the time with many successful and clever people.
To find out if you have the right mindset for this job, HR workers in the bank test you with a set of targeted interview questions. Apart from your mindset, your practical knowledge of banking products, as well as your communication skills and selling skills, will be examined. The bank can not afford to lose any good clients. They have to be 100% sure that you can manage to close some deals and maintain good relationships to offer you a job.
To help you to succeed, we prepared a list of most common personal banker interview questions. You can learn what to expect, as well as what to answer. However, do not forget that your presence in the interview is more important than your answers to interview questions. You should act professionally but be friendly at the same time, keep eye contact, listen carefully to the interviewers and answer all their questions to the point – exactly like an ideal banker would do… Let’s have a look at the questions!
Why do you want to become a personal banker?
You should not speak about a good job and the salary. Oppositely, you need to focus on the benefits the bank will gain when they hire you. Good answer example:
I have good communication skills, people like to talk to me and trust me and I have a good knowledge of banking products. Therefore I believe that I can do a good job as a personal banker.
Why do you want to be a personal banker in our institution?
You should prepare for this question in advance. The best approach is the following one:
- Browse the website of the bank.
- Try to locate things that catch your attention, things you like. This can be, but is not limited to: interesting products the bank offers, vision and philosophy of the bank, marketing campaigns of the bank, working environment.
- Make notes about these things and bring it to the interview with you.
Then use this knowledge to show them why you decided for their bank and not for another one.
Here is a product we offer (e.g. mortgage loan). Why should the clients decide to take it?
This is one of the most important questions. It is time to show them that you can:
- Understand the features of banking products
- Use the banking, finance and investment terminology
- Present the product in a right way, so they see the benefits
- Listen and uncover the needs of the others
To ensure that you do well, we advice you to have a look at the financial products of the bank and simply prepare yourself for this question.
At the end of the day, you need to remember that benefits, not features, are crucial for the client. While answering this question, focus on the things the client will gain if he decides to purchase the product. Also, you should not forget to keep the eye contact with the interviewer while answering this question.
You can also ask him few additional questions to find out important details about his situation, such as why he needs such product. In fact, you can expect more questions like this one.
What characterize a good personal banker from your point of view?
Listening skills, ability to understand the needs of individual clients and confidentiality are good options for your answer.
How would you deal with a stupid customer?
Let’s face it. Not everyone is professional in banking… People sometimes have lots of money without understanding it. As a personal banker, you need to be able to deal with all types of customers, also the stupid one. Good answer:
I would try to use simple language, and always give a client many questions to ensure that he understands what we talk about. I would also try to be as pleasant as possible and try to make him feeling good about himself and his knowledge, in order to close a deal.
What would you do if there was not any good product for the client in our bank, but you knew there was one at a competitor?
As a good personal banker, you should always look for solution that is good for both client and your employer – the bank. So your first option in this case should be to design a custom product that suits client’s needs, if possible. However, if it was not possible, you should recommend him the product of the competitor. This is something the client would appreciate and it would open doors for future business with him.
Role play exercise
You can expect at least one role play in your interview. Interviewer will represent a client of a bank and you will represent the banker. Your task will be to sell him a product of a bank, to pitch him, or to do something else.
You should focus on the following things:
- Understand what a client needs, using few targeted questions
- Based on your observations, describe him how the product would help him to satisfy his needs
- Listen carefully all the time and keep an eye contact
If you do well in role play, your chances of getting a job will be very good. Good luck!
Special tip at the end: If you apply for a position of personal banker at Wells Fargo, or at Bank of America, have a look at the e-books from one of our authors, Jacob Gates, called Wells Fargo Interview Guide and Bank of America Interview Guide. It can help you to outclass all the others and get a job. Thank you!