The interviewer (often the restaurant owner), will try to understand if you have the skills, and if you are truly motivated to work for them.
Your goal is to convince them that you can make decisions, understand the ins and outs of restaurant business in a particular area, and will not struggle with managing the team of employees, as well as the administrative part of work. Let’s have a look at the common questions.
Typical questions for restaurant manager job interviews
What do you know about our restaurant?
Read their website, check the social media profiles, read the guest reviews on Google. You should know, at least approximately, how many waitresses work in the restaurant, what is their vision and what cuisine they specialize in, what atmosphere they try to create in the restaurant, and what are their strengths and weaknesses, from the point of view of the people who come to dine at the place.
Why do you want to become a manager of our restaurant?
Try to compliment the interviewers, saying that you like a restaurant, and believe it has a potential to attract more guests. You can also say that you see some areas for improvement, and believe that you can make the place even better, for both employees and guests. Your answer to this question is one of the most important parts of your interview. If you actually manage to convince them that you honestly care about their well-being and success, your chances to get hired will improve significantly.
What would you improve about our restaurant?
Your per-interview research should help you with a good answer. But even if you struggle to identify any area for improvement, you can always say that you would try to improve the efficiency of work, the level of customer satisfaction, or the online presence of the restaurant, trying to attracts more new customers. Alternatively, if it goes about a perfect restaurant, you can simply say that you would do your best to maintain the highest level of customer satisfaction, and the quality they deliver to their guests.
How would you motivate other workers in a restaurant?
You can say that you would try to keep good atmosphere in the restaurant, so people would enjoy the company of each other, and try to work as a team. Showing the employees the connection of their own goals (better salary, higher tips, eventual promotion) and the goals of the restaurant (more customers, better reviews, more returning guests etc.), so they understand how their good work would translate into their lives, is another good answer to this difficult interview question.
The interviewers will ask you some behavioral questions, trying to understand your attitude to various problems and situations that happen in a restaurant. You can count with the following questions:
- Describe a situation when you were under pressure in work.
- Describe a conflict you had with your colleague.
- Describe a situation when you went above and beyond with your service (for the guest of the restaurant, for the colleague).
- Describe a situation when you had to motivate someone in work (your colleague, the waitress, etc).
- Describe a time when you had to deal with an angry or upset guest.
- Describe a time when you struggled to communicate something to your boss, colleague, or to a customer. How did you manage to get your message over?
- Describe a difficult decision you had to make in your professional career. How did making this decision affect you?
If you would like to see great answers to the behavioral questions, you can check our interview success package. Fantastic answers to fifteen most common behavioral interview questions, and also answers to fifteen most common screening questions, will help you not only in this interview, but in any job interview you’ll ever go to.
Thank you, the team at InterviewPenguin.com wishes you good luck in your interview!