managing a busy restaurantManaging a busy restaurant (and sometimes even a quiet one) is a challenging role. It requires strong management, leadership, organizational and communication skills, as well as understanding for the business.
The interviewer (often the restaurant owner), will try to understand if you have the skills, and if you are truly motivated to work for them.

Your goal is to convince them that you can make decisions, understand the ins and outs of restaurant business, and will not struggle with managing the team of employees in the restaurant, as well as the administrative part of work. Let’s have a look at the common questions.

Typical questions for restaurant manager job interviews

What do you know about our restaurant?
Read their website, check the social media profiles, read the guest reviews on Google. You should know, at least approximately,  how many waitresses work in the restaurant, what is their vision and what cuisine they specialize in, what atmosphere they try to create in the restaurant, and what are their strengths and weaknesses, from the point of view of the guest.

Why do you want to become a manager of our restaurant?
Try to compliment the interviewers, saying that you like a restaurant, and believe it has a potential to attract more guests. You can also say that you see area for improvement, and believe that you can make the place better and more successful together.

What would you improve about our restaurant?
Your per-interview research should help you with a good answer. But even if you struggle to identify any area for improvement, you can always say that you would try to improve the efficiency of work, the level of customer satisfaction, or the online presence of the restaurant, so it attracts more people. Alternatively, if it goes about a perfect restaurant, you can simply say that you would do your best to maintain the high level of customer satisfaction and quality they deliver to the guests.

How would you motivate other workers in a restaurant?
You can say that you would try to keep good atmosphere in the restaurant so people would like each other, and try to work as a team. Showing the employees the connection of their own goals (better salary, higher tips, eventual promotion) and the goals of the restaurant (more customers, better reviews, etc.), so they understand how their good work would translate into their lives, is another good answer to this interview question.

 

Behavioral questions

The interviewers will ask you some behavioral questions, trying to understand your attitude to various problems and situations that happen in a restaurant. You can count with the following questions:

  • Describe a situation when you were under pressure in work.
  • Describe a conflict you had with your colleague.
  • Describe a situation when you went above and beyond with your service (for the guest of the restaurant, for the colleague).
  • Describe a situation when you had to motivate someone in work (your colleague, the waitress, etc).
  • Describe a time when you had to deal with an angry or upset guest.
  • Describe a time when you struggled to communicate something to your boss, colleague, or to a customer. How did you manage to get your message over?
  • Describe a difficult decision you had to make in your professional career. How did making this decision affect you?

If you would like to see great answers to the behavioral questions, you can check our interview success package. Alternatively you can have a look at some good general interview preparation tips.

The Team at InterviewPenguin.com wishes you good luck in your interview!