The phone call has many advantages when compared to the letter. You get the answer immediately, you can ask additional questions on the call, and you can also get a feedback on your interview skills.
What is more, if their answer is negative, you can try to arrange a new interview, or get another offer directly, asking about other job openings with the company.
So, an email, or a call? While I believe that the follow up call is always better, not all interview coaches share the same idea. Nonetheless, in some scenarios, it is definitely better to call the employer:
- if you have a very good feeling after the interview with them
- if you apply for the job where calling people is an integral part of the job (call center operative, sales representative, phone banker, etc.)
- if you are not good in writing, but can talk well on the phone (the styling and grammar mistakes matter a lot on the letter, but they have no significance whatsoever on the call)
- if you need their feedback immediately (becasue you consider also other job offers)
Four steps to a good call
1. Introduce yourself and say why you are calling
They may remember you, as well as not. Introduce yourself briefly and tell that you are calling regarding the feedback from the interview for a particular position. Do not forget to talk with enthusiasm!
2. Silence is the master
To remain silent on the call is a great sales technique, and you can use it also in the follow-up of your interview. You have already introduced yourself, and told them what you need. Remain silent and let them to talk. The longer you remain silent, the more information you will get.
3. React on their verdict
If they hire you, ask about the next steps. If their verdict is not positive, try to make as much as possible from the phone call with them. (Asking on their feedback on your interviewing skills, asking about other job openings with the company, telling them to call you if the same position is available in the future, etc).
4. End the call
Nothing more to do. Wish them good luck, and hang up. Try to stay positive and friendly. You never know what can happen in the future, and how you can benefit from this particular connection…
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