The logic of the behavioral interview is the following: if you approached a certain situation in a certain way in the past, you will likely approach it in a similar way in the future.
And because science has proved several times that we follow certain way of acting, and certain formulas of thinking throughout our entire adult life (most of these formulas of thinking we have developed in our early childhood), behavioral interviewing certainly makes sense, and can provide some insights into the “mind and soul” of each job applicant.
Table of Contents
- People change. But not much…
- Most common questions they ask in the behavioral interview
- Describe a situation when you reached a goal and tell us how you achieved it.
- Describe a situation when you went above and beyond with your service (for the customer, for the colleague)
- Describe a situation when you were under pressure in work.
- Describe a situation when you had to motivate someone in work.
- Describe a time when you had to deal with an angry or upset client.
- Describe a situation when you did not agree with the opinion (or decision) of your superior or supervisor, and knew that they were wrong. How did you handle that?
- Describe a time when you struggled to communicate something to your boss, colleague, or to a customer. How did you manage to get your message over?
- Describe a difficult decision you had to make in your professional career. How did making this decision affect you?
- Describe the biggest failure of your professional career.
- Describe a time when you struggled to build a relationship with someone important. How did you eventually overcome that?
- Things to always remember – conclusion
People change. But not much…
Summarized and underlined, behavioral questions belong to the most popular questions the interviewers use, especially in Europe and in the United States. Unless you apply for a very simple job (think waiter, lifeguard, stocker in a small retail store, nanny), you will have to deal with at least some of these questions in your interview, and this is true even if you apply for your first job, and have no previous working experience.
Most common questions they ask in the behavioral interview
We have analyzed the fifteen most common questions. Bear in mind that when we talk about behavioral interview, the position you apply for does not matter much.
Below you will find a short analysis of ten of these questions. Check our Interview Success Package if you’d like to see an in-detail analysis of all fifteen questions, and multiple brilliant answers to each question, for both people with and without previous working experience.
See the questions and short analysis of each question below.
Describe a situation when you reached a goal and tell us how you achieved it.
Goals help us to feel motivated. It is easier to prepare a “to-do list”, and to understand the importance of each task on our list, if we have goals that we try to achieve in work.
Interviewers try to understand if you set goals for yourself (each responsible employee has some goals). What is more, your answer to the second part of the question (how you achieved the goal) helps them to understand your methodology of work, and your attitude to work.
You should clearly define the goal you set, how it related to the goals of your employer, and the steps you took to achieve the goal. You can also say what it meant for you, and how did achieving the goal help your employer…
Describe a situation when you went above and beyond with your service (for the customer, for the colleague)
Companies try to hire people who do not mind going above and beyond with their service, to help their employer to stand out from the competition.
Your tone of voice is important when answering this question. You should speak with enthusiasm about the situation when you did something extraordinary for the customer, or for your colleague… (for an in-detail analysis of the question and sample answers, see our Interview Success Package)
Describe a situation when you were under pressure in work.
Interviewers want to hear how you reacted to the pressure, if you managed to prioritize your tasks, and how did the pressure you felt affected you in your daily job. You will most likely face stressful situations and deadlines in your new job, so they want to see if you are ready to face these challenges.
Ensure them that you understand the job description, and that you count with experiencing pressure...
Describe a situation when you had to motivate someone in work.
Everyone lacks motivation sometimes. Great employees can not only find an inner motivation, but they can also help the others, their colleagues, to find the motivation and to see that it makes sense to work hard and to try their best every day.
The HR managers try to understand your attitude—if you, out of your free will, try to help your colleagues with their motivation. Your answer also helps them to understand if you have some leadership skills, and if you can find some creative ways of motivating people (offering a raise, or an extra compensation, is not creative)…
Describe a time when you had to deal with an angry or upset client.
Interviewers try to understand if you count with the behavior, if you know that the client is always right (even when they are wrong), and if the bad behavior does affect you somehow in job.
Tell them that you try to stay calm and relaxed, that you keep your focus and goal on your mind, and that any inappropriate behavior won’t distract you in work…
Describe a situation when you did not agree with the opinion (or decision) of your superior or supervisor, and knew that they were wrong. How did you handle that?
Employees should respect the line of hierarchy in the company. At the same time, however, they should try to help their employer to achieve good results. If something can be done better, an employee should not hesitate to suggest an area for improvement.
You should show the interviewers that you respect your superiors, but at the same time you provide them with valuable feedback…
Describe a time when you struggled to communicate something to your boss, colleague, or to a customer. How did you manage to get your message over?
Interviewers try to find out if you know how to talk to people from other departments of the company, those who do not understand your professional jargon. They try to see if you can explain difficult things in a simple way, in the language your customer will understand.
Try to mention that you are always patient when explaining things to other people, that you use pictures, charts and practical examples to make things easier for them… (for an in-detail analysis of the question and sample answers, see our Interview Success Package)
Describe a difficult decision you had to make in your professional career. How did making this decision affect you?
The interviewers try to understand if your emotions and your personal preferences interfere with your decisions in work.
Try to show them that you consider the goals of the company as your first priority, and that you make decisions accordingly…
Describe the biggest failure of your professional career.
Interviewers want to see your attitude to failures, and to the mistakes you made. Did you learn anything from the failures? Did they break you down, or did they make you stronger?
You do not necessarily have to talk about something big. If you are young, perhaps you have experienced only small failures and mistakes in your life. Pick the biggest one from the small, and narrate the situation in your interview. Remember, your attitude matters, not the particular failure you talk about…
Describe a time when you struggled to build a relationship with someone important. How did you eventually overcome that?
Relationships matter. Interviewers try to see if you can build a good connection with your boss, your colleagues, the clients, or the stakeholders in general.
They also try to understand whether you take the initiative and try to strengthen the relationships, without waiting for the other person to make the first step.
You should speak about the situation with a good outcome and you should stress that you tried to build the relationship, that you took the initiative.
If this is your first job application, you can speak about building relationship with your teacher, thesis editor, or other person who played an important role in your education…
Things to always remember – conclusion
Another important thing is to not show negativity when you speak about your former colleagues and bosses.
And when you talk about a negative experience (failing to achieve a goal, struggling in work, etc), you should always try to point out the lesson you learned in the situation, and how it helped you to become a better worker (manager, designer, nurse, teacher, programmer, etc).
If you would like to see great sample answers to all 15 most common behavioral interview questions (including answers for people who apply for their first job), check our Interview Success Package. Thank you!
May also interest you:
- Screening interview – Typically the very first step of any recruitment process. Learn more about the questions they ask in this interview.
- Teamwork questions – Teamwork is crucial for many jobs. Learn more about the questions the interviewers use to understand your ability to work in a team (and to lead one)