1. Whether you can show the right personality, attitude, and motivation for the job. You can show it in your answers to their questions, but mostly it is reflected in your non-verbal communication, and your interview presence.
2. Whether you can convince them with your interview answers. The interviewers will ask you some behavioral questions, trying to understand your behavior and attitude to various work-related situations. If your answers meet their expectations, and if they see you as a great candidate for the job, they will hire you. Let’s have a look at the questions right now:
This job is repetitive. What would motivate you to do it well every day?
Hint: You should focus on your preference to routine jobs, stressing that a good feeling from a well-done job, and belonging to the hard-working team, motivates you to try your best in job every day.
- To be honest with you, I prefer routine jobs. To try to do my duties a bit better every day motivates me, and I enjoy this process of improving myself. Good working environment matters to me as well, and I really like the environment in your cafeteria.
- If I see that the customers are satisfied with my work, if I see that they enjoy their time in a bar, it makes me proud and motivated to work hard. It does not matter if a job is repetitive.
What would you do if you were late for a shift?
Hint: Say that you are rarely late, because you understand your absence creates problems for other colleagues. And if you were late, you would notify the manager as soon as you knew you were going to be late, and apologize to your colleagues upon your arrival.
- I have never been late to school or work. I understand that my absence would cause problems for other colleagues, and I always prefer to come thirty minutes before the start of my shift, counting with a possibility of a traffic jam, or other unexpected event on my way to work. However, if something extraordinary happened and I was going to be late, I would notify the shift manager and I would apologize to the colleagues upon my arrival.
Describe a time when a customer was not satisfied with your service.
Hint: Customer is always right, even if they are wrong. Try to speak about a situation from a past, one when you eventually delivered the desired customer service, or use the formulation: I have not been in such a situation before (since this is my first job application). However, if it happened, I would do the following: …
- One time I did not notice a customer. He waited for his order for about twenty minutes. When I finally came to his table, he was extremely dissatisfied and said he would never ever come to our restaurant. I strongly apologized for my behavior and offered him a free drink. That helped me to win him over, and he eventually ordered a meal.
Other common barista interview questions
- Why would you like to work here and not somewhere else?
- Describe a conflict you had with one your colleagues.
- Give an example of best customer service you provided.
- What would you do if you saw someone stealing from the register drawer?
- What your teacher/former colleague would say about you?
- Why should we hire you?
Interview at STARBUCKS
If you apply for a job at STARBUCKS, you can have a look at STARBUCKS Interview Guide from Mathew Arnolds. Mathew worked for STARBUCKS, he knows their interviews perfectly, and he now devotes his career to coaching people who want to work for the famous coffee retailer.
We from InterviewPenguin.com wish you good luck in your interview!